Front Desk Agent

Commonwealth Hotels; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking hotel team as a Hotel Guest Service Agent! This exciting role involves welcoming guests, managing reservations, and providing top-notch customer service. You'll be the first point of contact, ensuring guests have an enjoyable stay while handling inquiries and recommendations. With excellent perks like same-day pay, travel discounts, and a supportive work environment, this position is perfect for outgoing individuals who thrive in hospitality. If you're ready to make a difference in guests' experiences, don't miss this opportunity to grow your career in a dynamic industry!

Benefits

Same Day Pay

Vacation / Personal Days

Travel Discounts

Online Training Courses

Referral Program and Bonus

401K with Company Match

Employee Assistance Program

Qualifications

• 1 year experience in hospitality as a front desk agent preferred.
• Knowledge of local area for service recommendations.

Responsibilities

• Welcome guests and confirm bookings upon arrival.
• Act as a point of contact for guests needing assistance.
• Handle complaints and provide quick solutions.

Skills

Customer Service

Time Management

Organizational Skills

Interpersonal Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Come Join Our Team!

Residence Inn Louisville Airport is looking for a top-performing Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent .

Residence Inn Louisville Airport is searching for a motivated Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent eager to give excellent customer service to our hotel guests and ensure they have all they need during their stay. As the Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk is the first person to greet customers, you will check guests in, make reservations, recommend local activities or restaurants, and arrange transportation. Our ideal Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk is outgoing and confident, enjoys working with people, and pays close attention to the details. Apply now if you’re looking for a rewarding career in the hospitality industry!

What is in it for YOU?

All Associates :

• SAME DAY PAY Access your pay as you’ve earned it! No cost to you!
• Vacation / Personal days & Holiday pay
• Access Perks
• Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more!
• Brand Travel Discounts for Travel and Food & Beverage
• Online Training Courses
• Referral Program and Bonus
• Direct Deposit
• Employee Assistance Program
• Associate of the Month
• Associate of the Year
• Service Awards

Full-Time Associates :

• Free Basic Life & Basic Accidental Insurance
• Voluntary Life Insurance Products for Self, Spouse, and Dependents
• Day Care Flex Spending account
• Flexible Health Care Spending Account
• Wellness Program- For those who have Medical on our Anthem plan
• 401K with a Company match!
• Jury Duty Leave

Some Key Areas of Responsibility for the Hotel Front Desk Clerk, Front Desk Agent, or Guest Service Agent include :

• Welcome all guests and confirm bookings upon their arrival
• Act as a point of contact for guests who require help or information and attend to their wants and needs
• Arrange activities, excursions, and transportation for hotel guests per their request
• Provide the best local recommendations, gather in-depth knowledge about the premises as well as surrounding venues and businesses
• Handle and distribute messages and mail, as well as redirect calls by answering the phone and making reservations
• Answer any issues or complaints made by guests and come up with solutions quickly

Requirements for Hotel Front Desk Clerk, Guest Service Agent, or Front Office Agent include :

• High school diploma, GED, or equivalent
• One year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Knowledge of the local area to make recommendations for a variety of services
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Comfortable taking telephone calls and mitigating stressful situations
• Working knowledge of Microsoft Office and reservation management systems

Applicants must be able to work weekends & holidays