Front Desk Agent

Tandem Hospitality Group; Longmont (CO); In loco; USD 25.000 - 33.000; Tempo pieno

Descrizione del lavoro

Tandem Hospitality Group LLC in Longmont, CO seeks a Front Desk Agent for Hotel Longmont. You will handle guest check-in/out, PBX operations, and daily accounting procedures with a focus on courteous service.

Salary is $20 per hour; position may be full-time or part-time. Reports to the Director of Rooms. A high school diploma and reliable work ethic are required; you must be able to stand, walk, and lift up to 25 pounds.

Competenze

• High school diploma or equivalent required.
• Six months to one year of related experience preferred.
• Ability to read, analyze, and interpret procedures.
• Ability to operate the PBX and guest management systems.

Mansioni

• Provide high level customer service to guests.
• Check guests in and out in a confident, professional manner.
• Answer phone calls promptly with accurate information.
• Balance out daily shift bank and cash receipts.
• Coordinate with other departments to ensure guest satisfaction.
• Follow established credit and security procedures.

Conoscenze

Guest service

Communication

Cash handling

Multitasking

Formazione

High school diploma or equivalent

Strumenti

Property Management System

PBX system

Descrizione del lavoro

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Front Desk Agent - Hotel Longmont

Located: Longmont, CO 80501
Full-Time or Part-Time
Reports To: Director of Rooms
Salary: $20 per hour

JOB DESCRIPTION

The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

JOB RESPONSIBILITIES

• Consistently provide high level of customer service
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Check in and out hotel guests in a confident, professional and friendly manner
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
• Complete all items on appropriate checklist by end of shift
• Follow established key control policy
• Ensure proper credit policies are followed and verify credit limit report
• Submit all lost & found articles accompanied by a completed lost & found report
• Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
• Knowledgeable of fire and emergency procedures
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
• Monitor room availability throughout the day
• Review daily the selling status of the hotel using yield management system
• Performs all other duties as directed by immediate supervisor
• Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
• Performs other duties as assigned, requested or deemed necessary by management

JOB QUALIFICATIONS

• High school diploma or equivalent; and six months to one-year related experience and/or training
• Ability to read, analyze, and interpret procedure manuals
• Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
• While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
• The employee must occasionally lift and/or move up to 25 pounds.

Location Longmont Hotel

Req Number GUE-26-00104

This position is currently accepting applications.