Front Desk Agent

Oceanplace; Long Branch (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hotel in Long Branch seeks a Front Desk Associate to manage guest reservations and provide excellent customer service. Responsibilities include handling guest requests, maintaining inventory, and ensuring compliance with hotel policies. Ideal candidates should possess strong communication skills and a commitment to guest satisfaction.

Qualifications

• One year of customer service experience preferred.
• Maintain a high standard of personal hygiene and appearance.
• Ability to lift and carry up to 20 pounds.

Responsibilities

• Receive accommodation reservations and take guest details including payment information.
• Provide guests with information about hotel policies and procedures.
• Maintain all guest reservations according to security requirements.

Skills

Communication

Interpersonal skills

Organization

Time management

Education

High school diploma or equivalent

Tools

Word

Job description

Responsibilities

• Receive accommodation reservations from visitors and take the details of all arriving guests including payment information.
• Provide information to guests about the procedures, policies, and facilities of the hotel.
• Make accommodation reservations for guests who may be relocating.
• Maintain all guest reservations in accordance with credit card security requirements.
• Maintain all training requirements as set forth by the General Manager.
• Perform routine cleaning throughout the work area, including dusting, mopping, vacuuming, and organizational needs.
• Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs, and supplies.
• Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment, including television sets and light fixtures, and follow through with the proper department.
• Respond to guest requests for immediate repairs.
• Assist other employees in various assignments, such as collecting/delivering dirty linen to laundry, and assisting laundry or housekeeping as needed.
• Report lost-and-found items in accordance with hotel procedures.

Qualifications

• One year of customer service experience preferred.
• High school diploma or equivalent.
• Basic working knowledge of a computer, including Word, and ability to handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills to interact effectively with various personalities.
• Strong organization and time management skills.
• Ability to walk and climb/descend stairs approximately 20% of the time.
• Ability to kneel, reach, crawl, and twist torso as needed to accomplish tasks.
• Ability to regularly lift and carry up to 20 pounds without assistance.
• Maintain a high standard of personal hygiene and appearance.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

In accordance with New Jersey State Legislature Bill S2310 Sca (1R), which requires private employers with ten or more employees to include a pay range in all job advertisements, this position pays $15.49 - $18.00/hour depending on experience.

We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.