Front Desk Agent

Ocean Place Resort & Spa; Long Branch (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hotel is seeking a front desk staff member in Long Branch, New Jersey. Responsibilities include managing reservations, providing guest information, and performing routine cleaning tasks. Ideal candidates will have customer service experience and strong communication skills, ensuring a welcoming atmosphere for all guests.

Qualifications

• 1 year of customer service experience preferred.
• Basic working knowledge of computers, including Word.
• Excellent communication and interpersonal skills.

Responsibilities

• Receive accommodation reservations from visitors and take guest details.
• Make accommodation reservations for relocating guests.
• Maintain guest reservations and respond to requests.

Skills

Customer Service

Communication Skills

Organization

Time Management

Education

High school diploma or equivalent

Tools

Word

Job description

Responsibilities

• Receive accommodation reservations from visitors and take the details of all arriving guests, including payment information.
• Provide information to guests about the procedures, policies, and facilities of the hotel.
• Make accommodation reservations for guests who may be relocating.
• Maintain all guest reservations in accordance with credit card security requirements.
• Maintain all training requirements as set forth by the General Manager.
• Perform routine cleaning throughout the work area, including dusting, mopping, vacuuming, and organizational tasks.
• Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs, and supplies.
• Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment, including televisions and light fixtures, and follow through with the relevant department.
• Respond to guest requests for immediate repairs.
• Assist other employees with various tasks, such as collecting/delivering dirty linen to laundry and assisting laundry or housekeeping as needed.
• Report lost-and-found items in accordance with hotel procedures.

Qualifications

• 1 year of customer service experience preferred.
• High school diploma or equivalent.
• Basic working knowledge of computers, including Word, and the ability to handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills to interact with diverse personalities.
• Strong organization and time management skills.
• Ability to walk and climb/descend stairs approximately 20% of the time.
• Ability to kneel, reach, crawl, and twist the torso as needed to accomplish tasks.
• Ability to regularly lift and carry up to 20 pounds without assistance.
• Maintain a high standard of personal hygiene and appearance.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

This position pays $15.49 - $18.00/hour, dependent on experience, in accordance with New Jersey State Legislature Bill S2310 Sca (1R), which requires employers with ten or more employees to include a pay range in job postings.

We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.