Front Desk Agent

ADP, Inc.; Lompoc (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

ADP, Inc. is seeking a Front Desk Agent in Lompoc, CA. The role involves welcoming guests, managing check-ins/outs, and handling reservations with a focus on exceptional service.

You will maintain guest records, assist with inquiries, and coordinate with departments to ensure smooth operations, including payments and safety procedures. A HS diploma or GED is required, with 1–3 years of hotel experience preferred.

Qualifications

• 1-3 years hotel experience.
• Strong communication and interpersonal skills.
• Proficiency with front desk systems and hotel software.

Responsibilities

• Greet and check-in/check-out guests professionally.
• Handle reservations and room assignments.
• Answer guest inquiries and resolve issues promptly.
• Provide information on hotel services, local attractions and amenities.
• Process payments and maintain accurate guest records.
• Coordinate with housekeeping/maintenance to prepare rooms.

Skills

Guest relations

Customer service

Communication

Multitasking

Front desk systems

Education

High school diploma or GED

B.S. in Business or related field (preferred)

Tools

Hotel management system

Front desk software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Lompoc, CA, US

4 days ago Requisition ID: 1006

Salary Range: $19.00 To $20.00 Hourly

GENERAL PURPOSE OF JOB:

The Front Desk Agent is the first point of contact for guests and is responsible for ensuring a positive guest experience from check-in to check-out. This position requires excellent communication skills, the ability to multitask, and a focus on customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• GUEST RELATIONS MANAGEMENT
  • Be readily available and approachable for all guests.
  • Take proactive approached when dealing with guest’s concerns.
  • Extend professionalism and courtesy to guests at all times.
  • Checking in and Checking out guests.
  • Creates reservations per request of guests over the phone or in person.
  • Follows hotel standards for interacting with guests.
  • Maintain guest service as the driving philosophy of the hotel.
  • Personally demonstrates a commitment to guest service by responding to guest needs
• OPERATIONS
  • Knows local health and safety codes and regulations that apply to the hotel.
  • Greet and welcome guests upon arrival with a friendly and professional demeanor.
  • Perform check-in and check-out procedures, ensuring accuracy and efficiency.
  • Manage reservations, room assignments, and any special requests from guests.
  • Handle guest inquiries, concerns, and complaints, resolving issues in a timely and courteous manner.
  • Provide information about the hotel, local attractions, services, and amenities to guests.
  • Process payments, including room charges, credit card transactions, and cash handling.
  • Maintain a clean and organized front desk area and lobby.
  • Ensure compliance with all hotel policies, procedures, and safety regulations.
  • Communicate with housekeeping and maintenance departments to ensure rooms are ready for guests.
  • Assist guests with luggage, transportation arrangements, or other services as needed.
  • Keep accurate records of guest accounts, reservations, and transactions using the Hotel Management system.
  • Assist with guest wake-up calls, messages, and other front desk services.
  • Uphold guest confidentiality, privacy, and security standards.
• ADDITIONAL RESPONSIBILITIES:
  • Any other duties assigned by the direct or indirect Manager is required by the business operations.

EDUCATION and / or EXPERIENCE:

• 1-3 years Hotel experience
• High school or GED equivalent, B.S. in Business or related Field strongly preferred

TECHNICAL SKILLS and OTHER REQUIREMENTS:

• Previous customer service experience, preferably in a hotel or hospitality setting.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency with front desk systems, including hotel management systems
• Attention to detail and accuracy in financial transactions and guest records.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• A friendly and approachable demeanor with a focus on guest satisfaction .
• Problem-solving abilities and a proactive approach to addressing guest needs.

WORKING CONDITIONS/ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Clear vision
• AMOUNT OF TIME - WORK ENVIRONMENT:
  • Wet or humid conditions (non-weather) None
  • Work in high, precarious place None
  • Toxic or caustic chemicals None
  • Extreme heat or cold (non-weather) None
  • Outdoor weather conditions None
  • Risk of electrical shock None
  • Work with explosives None
  • Risk of radiation None
  • Vibration Under 1/3
  • Work near moving mechanical parts Under 1/3
  • Fumes or airborne particles Under 1/3
• AMOUNT OF TIME - PHYSICAL DEMANDS:
  • Stand Over 2/3
  • Walk 1/3-2/3
  • Sit 1/3-2/3
  • Use hands to finger, handle, or feel 1/3-2/3
  • Reach with hands and arms 1/3-2/3
  • Climb or balance Under 1/3
  • Stoop, kneel, crouch, or crawl Under 1/3
  • Talk or hear Over 2/3
• AMOUNT OF TIME - LIFTING OR FORCE EXERTED:
  • Up to 10 pounds Under 1/3
  • Up to 25 pounds Under 1/3
  • Up to 50 pounds None
  • Up to 100 pounds None
  • More than 100 pounds None