Front Desk Agent

Vine Street Hospitality; Lancaster (CA); On-site; USD 37,000 - 52,000; Full time

Job summary

Vine Street Hospitality’s Club is seeking a Front Desk Agent to be the first point of contact for members and guests in Los Angeles. You will handle check-ins/outs, assist guests with reservations and payments, and provide information about club amenities and local attractions.

The ideal candidate has at least 1 year of hospitality front desk experience, excellent interpersonal skills, and the ability to use property management and computer systems efficiently.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of customer service or front desk experience preferred (hospitality or club environment a plus).
• Strong interpersonal and communication skills.
• Proficient in computer systems and ability to learn property management software.

Responsibilities

• Greet members and guests promptly with a warm and sincere welcome.
• Check guests in and out efficiently and courteously, confirming reservations, room rates, and method of payment.
• Provide accurate information about Club amenities, events, services, and local attractions.
• Respond promptly to member and guest requests, questions, and concerns with professionalism and care.
• Maintain a thorough knowledge of current room rates, packages, and promotions.
• Handle all cash, credit card, and check transactions accurately; balance the assigned cash drawer at the end of each shift.
• Process guest payments, vouchers, and adjustments as needed.
• Answer phone calls courteously, transfer calls appropriately, and relay messages accurately.

Skills

Customer service

Communication

Punctuality

Computer systems

Education

High School Diploma

Tools

Opera Cloud

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Full Time Los Angeles, CA, US

5 days ago Requisition ID: 1071

The Club ambassador/ Front Desk Agent plays a vital role in creating a welcoming and memorable experience for all members and guests. This position serves as the first point of contact at the Club, providing exceptional customer service during check-in, check-out, and throughout the guest stay, while upholding the Club’s service and hospitality standards.

Responsibilities

Greet members and guests promptly with a warm and sincere welcome.

Check guests in and out efficiently and courteously, confirming reservations, room rates, and method of payment.

Provide accurate information about Club amenities, events, services, and local attractions.

Knowledge of Opera Cloud- Not required but preferred.

Respond promptly to member and guest requests, questions, and concerns with professionalism and care.

Maintain a thorough knowledge of current room rates, packages, and promotions.

Handle all cash, credit card, and check transactions accurately; balance the assigned cash drawer at the end of each shift.

Process guest payments, vouchers, and adjustments as needed.

Issue and program room keys; ensure confidentiality and security of all guest information.

Answer phone calls courteously, transfer calls appropriately, and relay messages accurately.

Retrieve and distribute mail, packages, and faxes to guests as needed.

Maintain cleanliness and organization of the front desk and lobby area.

Communicate effectively with other departments (Housekeeping, Engineering, Security, Food & Beverage) to ensure seamless guest experiences.

Follow all safety, security, and emergency procedures as required by the Club.

Complete shift checklists and reports accurately and on time.

Uphold the Club’s values and service standards at all times.

Qualifications

Education: High School Diploma or equivalent required.

Experience: Minimum 1 year of customer service or front desk experience preferred (hospitality or club environment a plus).

Strong interpersonal and communication skills.

Excellent attention to detail, organization, and follow-through.

Proficient in computer systems and ability to learn property management software.

Ability to work in a fast-paced environment while maintaining professionalism and composure.

Reliable and punctual attendance required.

Physical Requirements

Ability to stand for extended periods of time.

Light work: may occasionally lift or move up to 20 pounds.

Frequent walking, bending, and use of hands to operate computers and office equipment.