Front Desk Agent

Drift Hotel; Key Largo (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages and benefits package

Employee discounts on resort amenities

Growth and development opportunities

Job summary

Drift Hotel in the Florida Keys is seeking a Front Desk Agent to be the friendly face guiding guests from arrival to departure. You’ll create warm first impressions, provide local recommendations, and coordinate with multiple departments to ensure memorable stays.

The role emphasizes guest satisfaction, accuracy in handling payments, and a proactive approach to problem-solving while supporting a relaxed island atmosphere and hospitality values.

Qualifications

• Previous hospitality or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and positive demeanor.

Responsibilities

• Welcome guests with warmth and handle check-in/check-out processes.
• Process reservations, room assignments, and payments accurately.
• Provide information about resort amenities and local attractions.
• Respond promptly to guest inquiries and requests in person or by phone.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Handle special requests and resolve concerns with a positive approach.
• Manage the multi-line phone system professionally.
• Balance daily transactions and maintain accurate records.
• Support resort security procedures and emergency protocols.

Skills

Hospitality experience

Excellent communication

Customer service

PMS knowledge

Tools

PMS proficiency

Job description

Full job description

As our Front Desk Agent, you'll serve as the central point of contact for our guests throughout their stay. Your warm personality, attention to detail, and problem-solving abilities will help create the perfect Florida Keys experience and lasting memories for everyone who visits.

Description

Join Our Paradise Team!

Are you passionate about providing exceptional guest service and creating warm, welcoming first impressions? Do you thrive in dynamic environments where every day brings new faces and opportunities to shine? Drift Hotel is seeking a dedicated Front Desk Agent to be the heart of our guest experience in the stunning Florida Keys.

Imagine greeting travelers as they arrive at their island getaway, the sparkling waters visible just beyond our lobby doors. As our Front Desk Agent, you'll be the friendly face that sets the tone for our guests' entire stay. You won't just be checking people in – you'll be the ambassador of our resort, the local expert who helps visitors discover hidden gems, and the problem-solver who ensures every vacation moment is perfect from arrival to departure.

Working at Drift Hotel means becoming part of a close-knit family that values your contributions and recognizes that our team members are the heart of our success. Whether you're an experienced hospitality professional or someone with natural people skills and a passion for service, we provide the support you need to grow professionally while enjoying the laid‑back Keys lifestyle that brings visitors back year after year.

Key Responsibilities:

• Welcome guests with genuine warmth and handle efficient check-in/check-out processes
• Process reservations, room assignments, and payments accurately
• Provide knowledgeable information about resort amenities, services, and local attractions
• Respond promptly to guest inquiries and requests both in person and via phone
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Handle special requests and resolve concerns with a positive, solution‑oriented approach
• Manage the multi-line phone system professionally and efficiently
• Balance daily transactions and maintain accurate records
• Support resort security procedures and emergency protocols

Qualifications:

• Previous hospitality or customer service experience preferred
• Excellent communication and interpersonal skills
• Professional appearance and positive demeanor
• Computer proficiency with ability to learn property management systems
• Multi-tasking abilities in a fast-paced environment
• Problem‑solving skills and attention to detail
• Flexibility to work mornings, evenings, weekends, and holidays as needed
• Knowledge of the Florida Keys area (preferred but not required)

Benefits of Joining Our Team:

• Competitive wages and benefits package
• Work in one of the most beautiful locations in Florida
• Supportive, family-oriented work environment
• Employee discounts on resort amenities
• Opportunities for growth and development
• Be part of creating the authentic Keys experience for our guests

At Drift Hotel, our employees are family. We value your contribution to our guests' experience and are committed to providing a positive work environment where you can thrive.

Drift Hotel is an equal opportunity employer committed to diversity in the workplace