Front Desk Agent

Ontario Trillium Foundation; Kenner (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Travel discounts at Hilton hotels

Comprehensive health benefits for full-time

Career growth opportunities

Job summary

DoubleTree by Hilton New Orleans Airport is looking for Front Desk Agents, available in full-time and part-time shifts. Ideal candidates should have a passion for customer service and local knowledge of the New Orleans area. Responsibilities include guest check-ins, handling requests, and managing guest accounts. Enjoy benefits like travel discounts, comprehensive healthcare for full-time, and opportunities for career growth. Join a welcoming team that values hospitality and provides training for success.

Qualifications

• Previous customer service experience is a plus, but training is provided.
• Comfortable using computers and learning new software.
• Familiarity with the Kenner/New Orleans area is beneficial.

Responsibilities

• Check guests in and out with a smile.
• Handle guest requests and provide local recommendations.
• Manage guest accounts and process payments.
• Solve guest issues with a positive attitude.

Skills

Customer service experience

Tech-savvy

Local knowledge of Kenner/New Orleans

Tools

Hilton OnQ

Job description

Front Desk Agent (Full-Time & Part-Time)

DoubleTree by Hilton New Orleans Airport Kenner, LA 70062

Do you have a passion for people and a knack for making a great first impression?

At the DoubleTree by Hilton New Orleans Airport, we know that a warm welcome can change a traveler's entire day. We are looking for friendly, professional, and reliable Front Desk Agents to join our team. Whether you are looking for a stable career path (Full-Time) or a flexible schedule that fits your life (Part-Time), we have a place for you!

Why Join Our Team?

• Travel for Less: Huge discounts at Hilton hotels worldwide.
• The "Cookie" Culture: Be part of a brand that values warmth and hospitality.
• Career Growth: Many of our managers started at the front desk. We provide the training to help you grow.
• Comprehensive Benefits: (For Full-Time) Health, dental, vision, and 401(k) options.

What You’ll Be Doing

• The Welcome: Checking guests in and out with a smile (and a warm chocolate chip cookie!).
• The Hub: Handling guest requests, answering phone calls, and providing local recommendations for dining and transport in the New Orleans area.
• The Details: Managing guest accounts, processing payments, and ensuring all information is entered accurately into the Hilton OnQ system.
• The Solution: Solving guest issues on the fly with a "make it right" attitude.

Working Conditions & Physical Demands

• On Your Feet: Ability to stand for the duration of an 8-hour shift.
• Communication: Constantly interacting with guests in person and over the phone.
• Physical Effort: Occasional lifting or moving of guest luggage or packages (up to 30 lbs).
• Environment: Working in a professional, climate-controlled lobby environment.

What We’re Looking For

• Availability:
• Full-Time: Must be available for a mix of shifts (7 am–3 pm, 3 pm–11 pm), including weekends and holidays.
• Part-Time: Flexible shifts available; please specify your availability in your application.

• Experience: Previous customer service experience is a plus, but we are happy to train anyone with a great attitude!
• Tech-Savvy: Comfortable using computers and learning new software (Hilton OnQ experience is a major bonus).
• Local Knowledge: Familiarity with the Kenner/New Orleans area to help our guests navigate the city.

Ready to start your journey with Hilton?

Apply now to join the team at the DoubleTree by Hilton New Orleans Airport!