Front Desk Agent

Atira Hotels; Kansas City (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent where you will provide exceptional customer service, manage reservations, and maintain professional relationships with guests. This full-time role involves various clerical duties and requires prompt resolution of inquiries. Become a part of a dynamic team that values diversity and enables you to bring your authentic self to work.

Benefits

Employee assistance program

Employee hotel room discount

Paid time off

Paid training

Professional development assistance

Qualifications

• Customer service and data entry experience preferred.
• Excellent communication and public relations skills.
• Strong typing abilities and proficiency with office equipment.

Responsibilities

• Provide excellent customer service and manage reservations.
• Check in and out guests efficiently and process payments.
• Safeguard guest information and resolve related problems.

Skills

Communication

Attention to Detail

Customer Service

Typing Abilities

Education

High School Diploma or Equivalent

Job description

Join to apply for the Front Desk Agent role at Atira Hotels

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Join to apply for the Front Desk Agent role at Atira Hotels

"Join the Atira Hotels Family and Build a Legacy of Hospitality!"

Job Details

• Work Location: Residence Inn Independence, 3700 Arrowhead Ave, Independence, MO 64057
• Job Type: Full-time
• Pay: $16- $16 per hour
• Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends
  
  

Job Overview

The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues.

Key Responsibilities

• Reservation Management:
• Receive and process reservations via phone, fax, and mail.
• Enter reservations into the computer system and provide additional information.
• Verify pricing, discounts, and billing information, and notify customers of room features and availability.
• Maintain reservation files and resolve related problems.
• Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.
• Customer Service:
• Check in and out guests efficiently.
• Process customer payments and post applicable charges.
• Inform customers of credit holds and conduct customer surveys.
• Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously.
• Keep customers informed of company policies, procedures, and account statuses.
• Professional Relations:
• Maintain the company’s professional reputation by providing superior customer service.
• Assist and support area personnel as needed.
• Coordinate with the Accounting Department regarding customer credit status.
• Keep management informed of area activities and significant problems.
• Effective working relations with company personnel.
• Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc.
• Perform any other tasks/duties as assigned by the manager/ supervisor.
  

Qualifications

• Education/Certification: High school graduate or equivalent.
• Experience: Customer service and data entry experience preferred.
• Skills/Abilities:
• Excellent communication and public relations skills.
• Well organized and attentive to detail.
• Willingness to assist others.
• Strong typing abilities and proficiency with PC, calculator, and office equipment.
  

Benefits

• Employee assistance program
• Employee hotel room discount
• Paid time off
• Paid training
• Professional development assistance
  
  

Why You’ll Love Working With Us

• Unleash Your Creativity: We’re all about innovation and fresh ideas. Let your imagination run wild!
• Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.
• Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.
• Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.
• Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.
  
  

If you’re still with us, there’s only one thing left to do: Apply now and become part of something amazing!

Diversity, Equity, Inclusion & Equal Employment Opportunity at Atira Hotels:

Atira is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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