Front Desk Agent

Marquee Hospitality LLC.; Kansas City (MO); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a fast-growing team as a Front Desk Agent at a leading hospitality company. This part-time role involves providing exceptional customer service, managing guest check-ins, and addressing inquiries. Ideal candidates thrive in a flexible, dynamic environment and are dedicated to creating memorable experiences for guests.

Qualifications

• Motivated by employee incentives.
• Enjoys meeting new people.
• Flexible work schedule and punctual attendance required.

Responsibilities

• Provide excellent guest service and address guest complaints.
• Register guests and process payments efficiently.
• Upsell rooms and promote hotel amenities.

Skills

Customer Service

Problem Solving

Communication

Job description

Join to apply for the Front Desk Agent role at MARQUEE HOSPITALITY.

Do you have growth potential in your current position? Do you need a flexible schedule? Do you like to travel and stay in hotels? Do you like meeting new people every day? Are you motivated by employee incentives? Do you like to smile? Do you love customer service? Do you want to be part of a fast-growing team? If so, then the hospitality industry is the right fit for your next career. Come join our team by applying today!

Duties and Responsibilities

• Provide excellent guest service and strive to amaze guests.
• Greet guests with a smile, maintain eye contact, and offer prompt service.
• Maintain a professional appearance at all times.
• Solicit feedback from guests to improve service.
• Register guests, verify reservations, and process payments efficiently.
• Manage cash, deposits, and currency exchange accurately.
• Control access to safety deposit boxes and post charges as needed.
• Address and resolve guest complaints promptly.
• Answer calls courteously and efficiently.
• Assist with reservations, check-ins, and check-outs.
• Operate shuttle services and assist with luggage as needed.
• Be knowledgeable about local area and hotel services.
• Handle messages, wake-up calls, and mail properly.
• Assist guests with laundry and dry cleaning services.
• Be aware of VIP guests and special requests.
• Follow all standard operating procedures.
• Upsell rooms and promote hotel amenities to increase revenue.
• Verify guest information and credit details during check-in.
• Complete shift reports and adhere to cash handling policies.
• Stay updated on hotel developments and communicate effectively with team members.
• Follow emergency procedures and ensure guest security.
• Book reservations and assist guests proactively.
• Maintain professionalism, responsibility, and a positive attitude.
• Communicate effectively across departments and accept feedback.
• Maintain punctuality and provide adequate notice for absences.
• Work a flexible schedule including weekends and holidays.
• Participate in training and adhere to company policies.
• Perform other duties as assigned by the Front Desk Manager.
• Maintain consistent attendance and punctuality.

Additional Information

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industries: Investment Management

This job posting is active. Apply now to join our team!