Front Desk Agent

Carter Hospitality Group; Johnson City (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

Carter Creek Winery Resort & Spa is seeking a Front Desk Agent to maintain a warm and welcoming atmosphere for guests. The role involves registration duties, guest inquiries, and support for hotel services. Ideal candidates should have hotel experience and strong interpersonal skills.

Benefits

401(k)

Employee assistance program

Health insurance

Paid time off

Vision insurance

Qualifications

• Prior hospitality experience preferred.
• Proficient with computers and able to learn hotel industry software.

Responsibilities

• Register guests, assign rooms, and manage check-in/check-out.
• Respond to inquiries and resolve guest issues to ensure satisfaction.
• Handle financial transactions including payments and billing.

Skills

Customer Service

Effective Communication

Problem Solving

Education

Previous hotel experience

Job description

Located in Johnson City, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the Carter Creek Winery Resort & Spa features a Restaurant/Brewery along with banquets and other special events to create a blend of dining experiences. Carter Creek Winery Resort & Spa is operated by the Carter Hospitality Group with 20 years of experience in the hospitality field.

For more information, visit https://www.cartercreek.com.

SUMMARY: Carter Creek Winery Resort & Spa is currently hiring for Front Desk Agent. In this position, the ideal candidate will maintain a personal demeanor that is friendly, cheerful and courteous at all times. Greet guests by name and ensure that all guest feel welcomed to the property. Prior hospitality experience preferred. Must be proficient with computers and able to learn hotel industry software.

DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Registering guests and assign rooms, including check-in and check-out processes.
• Ensure guest satisfaction by responding to guest inquiries with accurate information and positive attitude.
• Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Respond to phone calls, and retrieve guest mail, faxes and packages.
• Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
• Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
• Provide constant and consistent communication with other departments and supervisor and managers in order to ensure guest satisfaction.
• Handle cash, credit card, and other financial transactions such as posting charges for room, food, wine to ledger.
• Compute or adjust bill, collect payment, and make changes for guest.

JOB KNOWLEDGE:

• Previous hotel experience preferred

BENEFITS (Full-time):

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

BENEFITS (Part-time):

• Employee discounts
• Referral program
• Paid sick time

SCHEDULE:

• Must be available to work all shifts including weekends and holidays