Front Desk Agent

Davidson Hospitality Group; Jersey (AR); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Maintenance medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Embassy Suites Berkeley Heights, part of Davidson Hospitality Group, seeks a Front Desk Agent to greet guests and manage check-ins/out with care. You'll assist guests with local recommendations, coordinate with other teams, and maintain a tidy front desk while handling transactions.

The role requires strong customer service, cash handling, and communication skills, plus flexibility to work evenings, weekends, and holidays in a bustling hotel setting.

Qualifications

• Previous customer service experience in hotel or hospitality.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Ability to remain calm under pressure.
• Proficiency in computer systems and hotel PMS.
• Strong organizational and multitasking skills.
• Availability to work flexible schedules including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service and a welcoming guest experience.
• Handle guest check-ins and check-outs accurately and efficiently.
• Respond to guest inquiries and resolve issues with professionalism.
• Offer recommendations on local attractions, dining, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Process cash and card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Cash handling

Communication

Problem solving

Interpersonal skills

Organization

Multitasking

Flexibility

Calm under pressure

Education

High School diploma or equivalent

Tools

PMS software

Job description

Property Description

Embassy Suites by Hilton -Berkeley Heights, located in New Jersey, is seeking dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a modern, all-suite hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, food and beverage, event planning, and more, there are ample opportunities for career growth and advancement. Our hotel features spacious suites, upscale facilities, and a warm and welcoming environment, creating an exciting work environment. As a member of the Embassy Suites Berkeley Heights team, you'll have the chance to provide outstanding service to our guests, work in a supportive team, and be a part of the renowned Hilton brand. Join us in delivering memorable hospitality experiences and become a valued member of our team at Embassy Suites Berkeley Heights!

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD 19.00 - USD 19.50 /Hr.