Front Desk Agent

Crescent Hotels & Resorts; Itasca (IL); On-site; USD 28,000 - 40,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Office team member to enhance guest experiences through excellent customer service and effective communication. This role involves greeting guests, managing accounts, and ensuring a welcoming environment. Join a culture that values diversity, equity, and inclusion while enjoying competitive wages and comprehensive benefits.

Benefits

Highly competitive wages

Exceptional benefit plan for family members

401K matching program

Flexible scheduling

Discounts at Crescent properties

Qualifications

• Self-starting personality with a positive disposition.
• Ability to effectively deal with customers requiring patience and diplomacy.
• Ability to move throughout the front office and perform essential functions.

Responsibilities

• Greeting and registering guests, providing prompt and courteous service.
• Closing out guest accounts upon completion of stay.

Skills

Customer Service

Patience

Team Player

Communication

Job description

The Westin Chicago Northwest
400 Park Blvd
Itasca, IL 60143, USA

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Office team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

Here is what you will be doing each day:

Greeting and registering guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Crescent and brand high standards of quality.

Does this sound like you?

Must have a self-starting personality with an even disposition. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons.

At Crescent Hotels & Resorts we strive to create a great placeto work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.