Front Desk Agent

AECOM; Irving (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Guest Experience Expert at The Westin Irving Convention Center. The role focuses on creating memorable guest experiences through proactive assistance and service quality. Ideal candidates will possess a high school diploma and demonstrate strong communication and customer service skills. Join us to empower guests and be part of a vibrant team dedicated to well-being and exceptional service.

Qualifications

• No related work experience required.
• No supervisory experience necessary.
• Must be able to lift objects weighing up to 10 pounds.

Responsibilities

• Deliver a wide range of services that guide guests through their stay.
• Ensure quality standards and maintain a professional appearance.
• Be active on feet during the workday, helping guests with requests.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma or G.E.D. equivalent

Job description

**Additional Information**

**Job Number** 25088801

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Irving Convention Center at Las Colinas, 400 W Las Colinas Blvd, Irving, Texas, United States, 75039VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20Irving%20Convention%20Cente...)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Non-Management

**POSITION SUMMARY**

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.