Front Desk Agent

Residence Inn Marriott Harrisonburg; Harrisonburg (VA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Discounts at Marriott hotels

Competitive pay

Flexible hours

Job summary

Residence Inn by Marriott Harrisonburg is seeking a Hotel Front Desk Agent to be the first point of contact for guests. You will manage registrations, reservations, and provide information on rooms, rates, and amenities to ensure a memorable stay.

Shifts include 7:00 to 3:00, 3:00 to 11:00, and 11:00 to 7:00, with flexible availability including overnight hours. Prior hotel experience and strong customer service are a plus.

Qualifications

• Experience as Front Desk Agent or Receptionist.
• Familiar with hotel reservations software (Cloudbeds, RoomKeyPMS).
• Knowledge of travel sites (Booking/TripAdvisor).
• Strong customer service focus.
• Excellent communication and organization.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify data.
• Register guests with necessary information (contact details, stay dates).
• Welcome guests and assign rooms.
• Provide information about hotel, rooms, rates, amenities.
• Respond to complaints professionally and promptly.
• Coordinate with housekeeping to ensure clean, ready rooms.
• Confirm group bookings and arrange services for VIPs and events.
• Upsell facilities and services when appropriate.
• Maintain updated records of bookings and payments.

Skills

Guest service

Communication

Organization

Problem solving

Teamwork

Tools

Cloudbeds

RoomKeyPMS

Job description

Job description:

Interested in working for the number one hotel in Harrisonburg, Va?

Come to the Residence Inn by Marriott,where we offer:

• *Discounts at Marriott hotels around the world in all 50 states and Internationally
• *Competitive Pay
• *Flexible hours

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Our shifts are 7:00 to 3:00/ 3:00 to 11:00/ and 11:00 to 7:00a- we are currently seeking flexible availability with a current focus on 11p to 7a availability.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Job Types: Part-time, Full-time