Courtyard Denver Golden/Red Rocks - Front Desk Agent

Aimbridge Hospitality LLC; Golden (CO); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A hospitality management company is seeking a Front Desk Agent to enhance guest experience through exceptional service. Responsibilities include managing guest interactions, handling reservations, and addressing inquiries in a welcoming manner. Candidates should have a high school diploma and preferably experience in a hotel setting. Competitive benefits package available after waiting period.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Strong verbal and written communication skills for interacting with guests and team members.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly and warm demeanor.
• Effectively convey information and address guest inquiries and issues promptly.
• Evaluate and select among alternative courses of action quickly to resolve guest concerns.
• Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Understand financial information and perform basic arithmetic functions as needed.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Compensation $18.00 - $19.00/hour

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Nestled near the foothills of the Rocky Mountains near Golden and Lakewood, the Courtyard Denver West hotel is just 10 miles from downtown Denver and 30 miles from Denver International Airport at Highway 6 and I-70. We are conveniently located near the RTD Light Rail Station at Red Rock Station, Denver Federal Center, Coors Brewery, Red Rocks Amphitheater, Coors Field, Mile High Stadium, Pepsi Center and Colorado Mills Mall. Our business-friendly lobby features media pods, lounge seating to enjoy a cocktail from our onsite bar or great outdoor patio. Guests can enjoy onsite dining from The Bistro - Eat. Drink. Connect. ™ offering a variety of healthy breakfast options, Starbucks beverages and dinner service with a selection of wine and craft beers. Each of our modern guestrooms feature free WiFi; select rooms offer stellar views of the Front Range. With easy access to downtown Denver for Rockies, Broncos, Nuggets, and Avalanche games, travelers will find out what makes Courtyard Golden the best of Golden, Colorado