Front Desk Agent

Travelodge Gillette; Gillette (WY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Industry leading 401K

Promotional opportunities

Recognition for results

Job summary

TRAVELODGE BY GILLETTE, WY is seeking a Front Desk Agent for afternoon and overnight shifts. The role involves greeting guests, checking them in and out, and handling reservations with accuracy.

Responsibilities include assisting guests with questions and directions, resolving concerns professionally, maintaining guest records and key inventory, and supporting front desk operations as needed. This is an equal opportunity employer.

Qualifications

• High School diploma or equivalent required.
• Stable work history required.
• Knowledge of Microsoft Office (Excel, Word, Outlook) preferred.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions, directions, and local recommendations.
• Address and resolve guest concerns professionally.
• Maintain accurate guest records and room key inventory.
• Support front desk operations as needed.

Skills

Customer service

Time management

Team player

Education

High School diploma or equivalent

Stable work history

Tools

Microsoft Office

Job description

Front Desk Agent

TRAVELODGE BY GILLETTE, WY

IMMEDIATE OPENINGS: AFTERNOONS AND OVERNIGHT SHIFTS

Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs.HMC’s core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.

When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.

HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.

We are currently searching for a Front Desk Agent for the TRAVELODGE BY GILLETTE, WY

Why Work With Us?

• It’s a fun company to work for!
• We recognize efforts and reward results
• Great benefits package, including industry leading 401K
• Promotional opportunities with a growing company

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Requirements:

• Experience with an Wyndhambranded hotel highly desired
• Be able to manage time effectively, complete required tasks on time
• Knowledge of and ability to operate computer equipment and the reservations system.

Education & Experience:

• High School diploma or equivalent required
• Stable work history required
• Strong understand of Microsoft Office products (Excel, Word, Outlook)
• Need to be a team player - if you like to work on an island by yourself, this won’t be a good fit for you!
• Must be able to convey information and ideas clearly
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.