Front Desk Agent

StepStone Hospitality; Fort Mill (SC); On-site; USD 26,000 - 36,000; Full time

Job summary

StepStone Hospitality is seeking a Front Desk Agent for Townplace Suites in Fort Mill, SC. You will welcome guests, process registrations, assign rooms, and provide information on local services and directions.

The role emphasizes strong customer service, basic computer skills, and the ability to handle payments and reservations. Night audit knowledge is a plus; CPR/first aid training is preferred. We offer a supportive team in a fast-paced hotel environment.

Qualifications

• Customer service experience required.
• Must have good mathematical and computer skills.
• High school education required.
• CPR and first aid training preferred.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and directions directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Have a full working knowledge and expertise of each shift including night audit.

Skills

Customer service

Computer skills

Typing

Communication skills

Education

High school diploma

Tools

MS Office

Hotel PMS software

Job description

Description

Front Desk Agent

Fort Mill, SC

Description

Front Desk Agent/Townplace Suites

Fort Mill, SC

Description

• Register and assign rooms to guests.
• Issue room key and directions directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EOE/M/F/V/D.

Requirements

• Customer Service Experience & computer skills are required
• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have good mathematical and computer skills.
• High school education required.
• Relevant training and experience and additional education preferred.
• CPR and first aid training preferred.
• Additional language ability preferred.