Front Desk Agent

Pier Sixty-Six; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short-term disability

401(k) with match

Free meals

Free room nights

Job summary

Pier Sixty-Six Resort in Fort Lauderdale is seeking a Front Desk Agent to deliver high-quality, personalized service to arriving and in-house guests. You will greet guests, provide comprehensive information about the hotel’s amenities, and handle check-in with a professional and welcoming attitude.

Reporting to the Director of Front Office, you will follow established procedures, address guest requests, and maintain accurate records while ensuring privacy and confidentiality.

Qualifications

• At least one year of experience in hotel room operations or similar setting.
• Experience in a Five Star/ AAA/ Five Diamond property is preferred.
• Experience with Windows, Office and property management systems is desirable.
• Excellent verbal and written communication; professional demeanor.
• Ability to work varied shifts and compute basic arithmetic.

Responsibilities

• Greet and welcome guests, managing check-in for arriving and in-house guests.
• Provide information about hotel amenities and local attractions.
• Handle guest interactions with hospitality and professionalism; accommodate requests.
• Follow check-in procedures, modify registrations, handle rate changes and reservations.
• Maintain reception logs and relay guest feedback to the Manager on Duty.
• Protect guest privacy and confidentiality at all times.
• Encourage up-selling to maximize revenue; follow procedures.
• Ensure front desk supplies are stocked and area remains clean.
• Perform other duties as assigned by supervisor or manager.
• Support team with related tasks to deliver exceptional service.

Skills

Guest services

Communication

Time management

Hospitality

Tools

Windows

Property management system

Microsoft Office

Job description

South Florida’s beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches, resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and well-being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded Front Desk Agent to join our Pier Sixty-Six Resort team!

Reporting to the Director of Front Office, the Front Desk Agent will perform all duties connected with arriving and in‑house guests and ensure that all guests receive high‑quality, personalized service in accordance with Pier Sixty‑Six standards, AAA standards, and Forbes Travel Guide Standards

Responsibilities

• Proactively welcome, greet, and facilitate guests' check‑in processes, ensuring a warm and professional arrival experience.
• Provide guests with comprehensive knowledge of the hotel’s amenities, services, and relevant local attractions or events.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Follow up on all arrivals by prescribed procedures, including modifications to registration cards, special requests, rate adjustments, room changes, account inquiries, and reservation inquiries.
• Maintain and update the reception handover log and ensure all guest feedback is communicated to the Manager on Duty for appropriate action.
• Safeguard guest privacy and security by adhering to confidentiality standards and ensuring no confidential guest information is disclosed.
• Adhere to all established procedures and policy standards while actively encouraging up‑selling to maximize revenue.
• Ensure all necessary supplies are available for the front desk, manage par stock, and order supplies as needed.
• Ensure work areas are always clean and maintained.
• Perform any other reasonable duties as assigned by the supervisor or manager.
• Recognizing our role in the hospitality industry, we commit to providing lateral service. This may occasionally require team members to perform various related tasks as needed, all in the spirit of delivering exceptional service.

Qualifications

• Viable candidates must have at least one year of experience in hotel room operations or similar environments.
• Previous hospitality experience in a Five Star, AAA, Five Diamond quality organization preferred.
• Previous experience with Windows, Office, and property management systems is highly desirable.
• Ability to effectively communicate and provide directions in a clear, concise, and professional manner, both verbally and in writing.
• Knowledge of property management systems required.
• Strong business and work ethic required.
• The ability to establish rapport quickly and positively is required.
• Above average communication skills - both written and oral - are required.
• Must be available to work varied shifts and flexible schedules.
• Demonstrate ability to compute basic arithmetic.

As a valued member of the CoralTree team, you will receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre‑tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort