Front Desk Agent

Marc & Rose Hospitality; Flagstaff (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Marc & Rose Hospitality in Flagstaff, Arizona seeks a Front Office Agent to deliver friendly and efficient service at the front desk. Responsibilities include completing the registration process, handling cash, and resolving guest issues. Required qualifications include a high school diploma, supervisory experience, and effective communication skills.

The ideal candidate will demonstrate professionalism, leadership, and strong computer skills to ensure an enjoyable experience for all guests.

Qualifications

• Prior supervisory experience preferred.
• Ability to memorize Resort Standards and AAA standards.
• Must have effective communication skills.

Responsibilities

• Provide welcoming and efficient service at the front desk.
• Handle cash and balance an assigned house bank.
• Greet guests and assist with guest resolution.

Skills

Leadership skills

Decision-making

Computer proficiency

Typing speed

Effective communication

Education

High School Graduate or equivalent

College education highly preferred

Job description

Summary of Position:

The Front Office Agent is responsible for providing welcoming, friendly, efficient, resourceful and hospitable service at the front desk, including check in and check out and guest resolution.

Essential Functions:

• Complete the registration process by inputting and retrieving information from a computer/property management system, confirming pertinent information to a guest’s reservation and making changes as necessary
• Verify and swipe credit cards for authorization using electronic acceptance methods and verifying a photo ID at check-in.
• Handle cash, make change and balance an assigned house bank.
• Accept and record vouchers, traveler checks, and other forms of payment.
• Post charges to guest rooms and house accounts using the computer.
• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listening attentively to understand requests
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages, mail and facsimiles for guests as requested.
• Close guest accounts at the time of check out ensuring the guest’s stay was enjoyable, resolving issues as necessary
• Providing safety deposit boxes, upon request
• Arrange registration cards and complete bucket check
• Other tasks as assigned by Front Office Supervisor/Assistant FO Mgr/FO Mgr/Director of Rooms
• Incorporate the Mystery Shopper Standards into every interaction

Qualifications:

Education: High School Graduate or equivalent required; college education highly preferred

Experience: Prior supervisory experience preferred.

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

• Ability to train and supervise with strong leadership skills
• Ability to make quick and efficient decisions to benefit the team and guest.
• Ability to memorize and perform Resort Standards, AAA standards, and Mystery shopper standards
• Ability to use a moderately complex computer system and troubleshoot software problems
• Ability to utilize a calculator to prepare moderately complex mathematical calculations without error.
• Must type a minimum of 15 WPM

Personal Characteristics:

• Behaves with HEART: Helpful Ethical Attentive Resourceful Thankful
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
• Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)

Working Conditions:

Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.