Front Desk Agent

Hilton Garden Inn Washington DC/U.S. Capitol; Falls Church (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join the vibrant team at a leading hospitality establishment as a Front Desk Agent, where you can make lasting impressions and enrich guests' experiences. This role offers opportunities for professional growth through a Management Development Program aimed at nurturing future leaders.

Benefits

Management Development Program

Career Advancement Opportunity

Referral Bonus Program

On Site Parking

Qualifications

• 1+ years front desk experience in a Hilton brand or hotel environment.
• Strong communication and listening skills.
• Fluency in English; Spanish preferred.

Responsibilities

• Welcome guests, manage their information, and assign rooms.
• Answer inquiries to ensure excellent guest experience.

Skills

Communication

Listening Skills

Interpersonal Skills

Technical Comprehension

Job description

About Us:Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role: Seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agentyou will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.

Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitalitywill shine and set the tone foran unforgettable guest experience

Advancement Opportunities and Professional Career Path:

• Front Office Supervisor • Front Office • Assistant General Manager • General Manager

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?

TEAM Benefits:

• Management Development Program
• Career Advancement Opportunity
• Referral Bonus Program
• On Site Parking

Responsibilities:In this role you will welcome guests, manage their information, distribute keys, and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.

Requirements:

• Prior 1+ years front desk experience in a Hilton brand setting or hotel environment
• Hilton brand experience is preferred
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Strong communication and listening skills and excellent speaking, reading, and writing ability
• Fluency in English: additional languages preferred. Spanish language skills are highly desired
• Flexible schedule required for days, weekends, and holidays
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas

Compensation: $18.00 per hour

Source: Hospitality Online