Front Desk Agent

Excel Hotel Group; Escondido (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to join their dynamic team. This role is crucial for ensuring a welcoming atmosphere as you check guests in and out, process payments, and provide outstanding customer service. You'll have the opportunity to engage with guests, resolve any issues, and contribute to a family-driven culture that values growth and development. With excellent benefits and a supportive environment, this position is perfect for those looking to advance their career in the hotel industry.

Benefits

401(k)

401(k) matching

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Travel discount program

Opportunities for promotion

Qualifications

• 1-2 years of customer service experience required.
• Ability to stand for 8 hours is essential.

Responsibilities

• Check guests in and out efficiently and courteously.
• Process payments and handle guest requests professionally.
• Respond to complaints and ensure guest satisfaction.

Skills

Customer Service

Communication Skills

Basic Computer Knowledge

Tools

Property Management System

Word Processing Software

Spreadsheet Software

Job description

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Available to bartend as well as work the overnight shift.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates.
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within.

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.