Front Desk Agent

Hyatt Centric Downtown Denver; Denver (CO); On-site; USD 24,796,800 - 30,307,200; Full time

Benefits offered by this job

401(k)

Health/Dental/Vision/Life Insurance

Management Development Program

Team and Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunity

Referral Bonus Program

Convenient location near public transportation

Job summary

Hyatt Centric Downtown Denver is seeking a Front Desk Agent to provide exceptional service to guests, manage their information, and ensure a seamless check-in experience.

The ideal candidate has strong communication skills, prior experience in a hotel setting, and is proficient with Microsoft Office. This position offers a flexible schedule and various benefits, including health insurance and 401(k).

Qualifications

• Prior front desk experience in a luxury hotel environment preferred.
• Strong knowledge of Microsoft Office and hotel-specific platforms.
• Excellent communication skills in listening, speaking, reading, and writing.

Responsibilities

• Welcome guests and manage their information.
• Distribute keys and assign rooms.
• Answer general inquiries to ensure guest satisfaction.

Skills

Microsoft Office

Communication skills

Fluency in English

Customer service

Job description

About the Role

Front Desk Agent at TEAM. You will welcome guests, manage their information, distribute keys, assign rooms, and answer any general inquiries to ensure they have an excellent stay.

Responsibilities

• Welcome guests, manage their information, distribute keys, and assign rooms.
• Answer general inquiries and ensure an excellent guest experience.

Requirements

• Prior front desk experience in a luxury hotel environment is ideal, but willingness to train is accepted.
• Strong knowledge of Microsoft Office and hotel‑specific platforms.
• Excellent communication, listening, speaking, reading, and writing skills.
• Fluency in English; additional languages preferred with Spanish highly desired.
• Flexible schedule for days, weekends, and holidays.
• High energy, positive attitude, and ability to motivate others.
• Ability to prioritize and manage multiple projects.
• Ability to comprehend and communicate technical or professional language.

Benefits

• 401(k)
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• Team and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity
• Referral Bonus Program
• Convenient location near public transportation

Compensation

Pay: $19.29 hourly based on experience.

Compliance

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.