Front Desk Agent

Chartwell Hospitality; Denton (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to deliver exceptional service as the first point of contact for guests. This role requires excellent communication skills and a passion for customer service, making every guest's experience memorable. You will handle check-ins and problem-solving in a fast-paced environment, supported by a variety of benefits including medical, dental, and professional growth opportunities.

Benefits

Medical

Dental

Vision

Life

Long/Short Term

401-K

Supplemental Insurance

Professional Growth and Development Opportunities

Travel Discounts

Qualifications

• Fluency in reading, writing, and speaking English.
• Experience in customer service roles preferred.

Responsibilities

• Welcome and serve guests in person and over the phone.
• Handle cash and credit card transactions accurately.
• Maintain continuous movement and standing at the front desk.

Skills

Excellent English communication

Customer service

Problem-solving

Job description

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401-K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts

Source: Chartwell Hospitality