Comfort Inn Barboursville - Front Desk Agent

Aimbridge Hospitality; Barboursville (WV); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality company seeks a Front Desk Agent for their Comfort Inn location in Barboursville, WV. This entry-level position focuses on outstanding customer service, effective communication, and problem-solving skills to ensure guest satisfaction. Ideal candidates should possess a high school diploma, with previous hotel experience preferred. Join a dynamic team that offers competitive benefits and opportunities for growth in a welcoming environment.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High school diploma required; hotel experience preferred.
• Familiarity with hotel management software is a plus.
• Strong verbal and written communication skills are essential.

Responsibilities

• Provide outstanding customer service and address guest inquiries.
• Manage reservations, check-ins, and check-outs efficiently.
• Evaluate and select among alternative courses of action to resolve guest concerns.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

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About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Join Our Team as a Front Desk Agent!

Key Skills/Responsibilities

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Behind every great stay is a great night at our pet-friendly Comfort Inn hotel in Barboursville, WV. We are located off of Interstate 64 and near the Huntington Mall. Travelers can explore some of the local destinations near our Barboursville, WV, including Marshall University. We make business travel easier with fax services and a newsstand. Additional amenities at our Barboursville leisure hotel include Free WiFi, Fitness center, Free weekday newspaper. Guests can start their trip to Barboursville with our free hot breakfast offering everything from eggs, waffles and meat to healthy options like yogurt and fresh fruit.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality