Front Desk Agent

SMI Hotel Group; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

SMI Hotel Group is seeking a flexible Front Desk Agent to provide exceptional service and memorable experiences. The role involves handling guest check-ins/outs, maintaining cash transactions, and ensuring guest satisfaction. Ideal candidates will have experience in hotel reception, excellent communication skills, and familiarity with hotel reservations software.

Benefits

Health, dental and vision insurance

Paid Time Off

401K plan with company match

Hotel discounts

Paid holidays

Early access to earned wages

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservations software, such as OnQ or Opera.
• Excellent communication and organizational skills.

Responsibilities

• Handle guest check-ins and check-outs efficiently and in a friendly manner.
• Provide information about hotel, available rooms, rates, and amenities.
• Assist guests and resolve their challenges to ensure satisfaction.

Skills

Customer service

Communication

Organizational skills

Education

Experience as Hotel Front Desk Agent or similar role

Tools

Hotel reservations software

Job description

We are looking to add an upbeat, enthusiastic Flexible (AM & PM Shift) Front Desk Agent to our team to provide great service and memorable experience to our guests.

Benefits for the Hotel Front Desk Agent:

• Health, dental and vision insurance (full-time employees)
• Paid Time Off (full-time and part-timeemployees)
• 401K plan with company match(full-time and part-timeemployees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)
• Early access to earned wages

Responsibilities

• The hotel front desk agent will handle guest check-ins and check-outs efficiently and in a friendly and professional manner
• Provide information about our hotel, available rooms, rates, and amenities
• Assist guests and resolve guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
• Perform any other job related duties as assigned

Desirable Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes to join our team as a hotel front desk agent, we want to hear from you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.