Front Desk Agent

Bismarck Radisson Hotel; Bismarck (ND); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel in Bismarck is seeking an upbeat Front Desk Agent to join their team. The role involves managing guest accommodations, handling reservations, and providing outstanding customer service. This position offers competitive pay, training, and various benefits, ensuring a supportive work environment.

Benefits

Medical and Dental Insurance

PTO

Competitive Pay

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and Career Development

Qualifications

• Prior experience as a Hotel Front Desk Agent or similar role.
• Experience with hotel reservation software like OnQ or Opera.
• Excellent communication and organizational skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Respond to clients’ complaints in a timely and professional manner.

Skills

Customer service

Communication

Organizational skills

Tools

OnQ

Opera

Job description

Job Summary

We are looking to add an upbeat Front Desk Agent to our team to manage all aspects of hotel guest accommodation. You will welcome new guests, issue room keys, manage reservations, and provide information about rooms, rates, and amenities.

Benefits

• Medical and Dental Insurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests by collecting necessary information (like contact details and stay dates)
• Welcome guests upon arrival and assign rooms
• Provide information about the hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Coordinate with housekeeping to ensure rooms are clean, tidy, and ready for guests
• Confirm group reservations and arrange personalized services for VIPs and event attendees, such as wedding guests
• Upsell additional facilities and services when appropriate
• Maintain updated records of bookings and payments

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservation software like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

About Us

At Regency Hotel Management, hospitality is our core. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team provides thoughtful, hands-on guidance inspired by years of professional experience. We are always growing and seeking motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.