Residence Inn Bismarck North - Front Desk Agent

Aimbridge Hospitality; Bismarck (ND); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading hospitality firm as a Front Desk Agent at a prominent hotel in Bismarck, where you'll play a crucial role in ensuring guest satisfaction. You'll manage reservations and guest interactions while gaining valuable experience in a dynamic team environment with comprehensive benefits.

Benefits

Daily Pay options

Medical, Dental, and Vision insurance

Disability Income (Short and Long Term)

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide outstanding service with a friendly demeanor, enhancing guest satisfaction.
• Convey information clearly and address guest inquiries promptly.
• Resolve guest concerns efficiently by evaluating options quickly.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Residence Inn Bismarck North - Front Desk Agent

Join us as a Front Desk Agent at Aimbridge Hospitality, where you'll be the key to delivering exceptional guest experiences.

About the Role

The Front Desk Agent is vital to our guest satisfaction, combining excellent customer service with efficient front desk operations. Your role involves managing guest interactions and ensuring smooth front desk functions.

Key Responsibilities

• Customer Service Excellence: Provide outstanding service with a friendly demeanor, enhancing guest satisfaction.
• Communication: Convey information clearly and address guest inquiries promptly with strong verbal and written skills.
• Problem-Solving: Resolve guest concerns efficiently by evaluating options quickly.
• Multitasking: Handle reservations, check-ins, and check-outs effectively.
• Financial Skills: Understand and work with basic financial information.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

Full-time employees are eligible for a comprehensive benefits package, including:

• Daily Pay options
• Medical, Dental, and Vision insurance
• Disability Income (Short and Long Term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

About Our Property

The Residence Inn in Bismarck offers comfortable suites with full kitchens, free WiFi, LCD TVs, and access to amenities like an indoor saltwater pool and hot tub. Guests enjoy a free hot breakfast and social hours.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Industry: Hospitality

This job is actively accepting applications.