Front Desk Agent

Pyramid Global Hospitality; Bishop (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

401k with company match

Recognition programs

Job summary

Wayfinder Bishop, part of Pyramid Global Hospitality, is seeking a Front Desk Agent to warmly welcome guests, check them in, and be the first point of contact for hotel information and local tips.

You'll engage with guests from around the world, handle requests, promote hotel programs, and coordinate with other departments to ensure a seamless stay. We offer growth opportunities and a 401(k) with company match as part of our supportive culture.

Qualifications

• Customer-facing experience and a friendly, engaging manner.
• Strong verbal and written communication skills.
• Ability to stand for the duration of the shift.
• Availability to work weekends and holidays.

Responsibilities

• Check guests in and register them; note special requests.
• Provide information about hotel amenities and local area.
• Resolve issues to WOW guests and recover service when needed.
• Promote and sell hotel programs.

Skills

Excellent verbal and written comms

Outgoing and engaging personality

Computer skills

Ability to work in a fast-paced

Education

High school diploma or equivalent

Tools

POS/front desk systems

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

About Our Property

Welcome to Wayfinder Bishop, nestled in the scenic beauty of Bishop, CA, where our team, managed by Pyramid Global, invites you to be a part of something special. With 87 inviting guest rooms and 600 sq ft of flexible meeting space, our inn is not just a workplace—it's a cozy retreat with a touch of Bishop's charm. Wayfinder Bishop, surrounded by the picturesque landscape of Bishop, is where our culture promotes growth and opportunities. As a member of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us in the heart of Bishop CA, where your career isn't just about work—it's an integral part of a workplace that feels like a second home amidst the tranquility of Bishop. Your journey to a fulfilling career in this scenic corner of California starts here. Welcome to a workplace that's as comfortable as it is inspiring!

What You Will Have An Opportunity To Do

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world‑class property.

Your Role

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

What are we looking for?

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation

$20.00

$21.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.