Front Desk Agent

Pyramid Global Hospitality; South Lake Tahoe (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Forest Suites Resort, part of Pyramid Global Hospitality, located in South Lake Tahoe, California, offers 119 guest rooms and 3,476 sq ft of meeting space. Join our Front Desk team to greet guests, check in, and provide local area knowledge while delivering engaging, high-touch service.

We value growth, offering a 401k with company match, recognition programs, and a people-first culture in a mountain setting. This role supports a professional team dedicated to exceptional service.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Check guests in, register guests, and serve as a primary source of hotel information about the hotel, its amenities and the local area.
• Provide engaging service to create a memorable first impression for guests.
• Help guests discover their “Wanderlust” experience and the local area.
• Resolve problems and WOW guests when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank and post charges, cashing checks, and refunds.
• Communicate all pertinent information to manager on duty.
• Assist other departments as needed.

Skills

Communication skills

Customer service

Computer skills

Fast-paced environment

Stand for shift

Flexible shifts

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you\'ll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to Forest Suites Resort in the stunning setting of South Lake Tahoe, California, proudly part of the Pyramid Global Hospitality portfolio. Offering 119 comfortable guest rooms and a total of 3,476 sq ft of meeting space across 6 versatile rooms, Forest Suites Resort is not just a place to stay—it's a mountain retreat that seamlessly integrates comfort with career opportunities. Nestled in the breathtaking beauty of South Lake Tahoe, Forest Suites Resort embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you\'ll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Forest Suites Resort, where your pathway to a fulfilling career is guided by an excellent People First Culture. It\'s about being part of a professional team that understands the unique energy of South Lake Tahoe while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the majestic mountains of Lake Tahoe!

What You Will Have An Opportunity To Do

• We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.
• If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to \“WOW\” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren\’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

What are we looking for?

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation

• $20.00
• $20.40

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.