FRONT DESK AGENT

Wyndham Hotels & Resorts; Baton Rouge (LA); On-site; USD 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a full-time Guest Services Agent to join their team in the heart of Baton Rouge. This role is pivotal in ensuring guests receive exceptional service from check-in to checkout, enhancing their overall experience. The ideal candidate will possess strong customer service skills and a friendly demeanor, capable of addressing inquiries and managing front desk operations effectively. Join a unique hotel that combines historic elegance with modern hospitality, and enjoy a range of benefits including medical, dental, and vision coverage, as well as a 401(k) retirement savings plan. This is an exciting opportunity to be part of a team that values service and excellence.

Benefits

Medical, Dental and Vision Benefits

Life Insurance

Short-term and Long-term Disability

Team Member Assistance Plan

Discounted Rooms Programs

Paid Holidays

Paid Vacation & Sick Time

401(k) Retirement Savings Plan

Qualifications

• Experience in a hotel or related field is preferred.
• Ability to operate Front Desk computer systems.

Responsibilities

• Provide attentive and courteous service to guests during check-in and checkout.
• Answer guest inquiries about hotel services and facilities.

Skills

Customer Service

Cash Handling

Communication Skills

Attention to Detail

Education

College Coursework in Related Field

Tools

Front Desk Computer System

Job description

Watermark Baton Rouge, located beautiful downtown, is looking for a full-time Guest Services Agent, who would report to the Front Office Manager. The Guest Services Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. For this position, college coursework in a related field is helpful and experience in a hotel or related field is preferred.

Some of the essential functions of the position include:

1. Approaching all encounters with guests and employees in an attentive, friendly, service-oriented manner and maintaining a warm and friendly demeanor at all times.
2. Greeting and welcoming all guests approaching the Front Desk in accordance with hotel standards.
3. Answering guest inquiries about hotel services, facilities and hours of operation in a timely manner.
4. Maintaining high standards of personal appearance and grooming when working.
5. The ability to follow all cash handling and credit policies.
6. Obtain all necessary information when taking room and handling check-ins and checkouts in a friendly, efficient and courteous manner.
7. The ability to comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Why join our team?

In addition to excellent working conditions and competitive pay, Watermark Baton Rouge offers a complete range of benefits to eligible team members.

• Medical, dental and vision benefits
• Life Insurance
• Short-term and Long-term disability
• Team Member Assistance Plan
• Discounted Rooms Programs
• Paid Holidays
• Paid Vacation & Sick Time
• 401(k) Retirement Savings Plan

Watermark Baton Rouge is Exactly Like Nothing Else!

Our one of a kind hotel is a part of the Marriott Autograph Collection and boasts of a historic classic design both inside and out. Built as Baton Rouge's first "skyscraper" in the 1927, our iconic building started out as the headquarters for Louisiana Trust & Savings Bank. After more than 50 years serving as a banking institution, our landmark continues to be informally called the Old Louisiana National Bank building. The original architecture was Art Deco, but there are intriguing elements of Greek Revival design also present, making this one of the most eclectic and interesting structures in downtown Baton Rouge. Murals painted by celebrated New Orleans artist, Angela Gregory, have been painstakingly preserved and adorn the ceilings of our magnificent lobby and restaurant. Carved marble walls and a grand staircase lead down to the original bank vaults that held the treasures of Baton Rouge's elite. Towering above downtown overlooking the Mississippi River, Watermark Baton Rouge Hotel stands as a tribute to the city's history and elegance. Stunningly preserved, our beautiful public spaces and restaurants blend references of the 20's through the 60's with modern design.

EOE/AA/M/F/D/V

EP Watermark BR, LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic protected by law.

*This employer participates in E-Verify*