Front Desk Agent

Crestline Hotels & Resorts; Baton Rouge (LA); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to join their team. This exciting role involves assisting guests with check-in and check-out, resolving complaints, and maintaining positive guest relations. The ideal candidate will have excellent communication skills, a knack for problem-solving, and a commitment to providing outstanding customer service. This full-time position offers a pathway to advance within the company, with potential career paths leading to supervisory and management roles. If you are passionate about hospitality and enjoy working in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 1 year of experience in a similar hotel position.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints and ensure satisfaction.
• Maintain knowledge of hotel features and services.

Skills

Customer Service

Problem Solving

Communication

Basic Computer Skills

Education

High School Graduate or GED

Job description

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager – Operations Manager – Assistant General Manager – General Manager – Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of hotel features/services, hours of operation, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and etiquette.
• Process all guest check-ins, verify registration card information, obtain backup payment information, and input into the system; collect cash when necessary.
• Direct Bell Person to escort guests and transport luggage.
• Handle overbooked or walked-in guests.
• Accept and record wake-up call requests.
• Monitor, send, and distribute guest faxes.
• Communicate guest information to relevant departments, such as special requests or amenities.
• Resolve discrepancies on room status reports with Housekeeping and match bucket checks to in-house guest ledgers.
• Process check-outs, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.

Education And Experience

• High School Graduate or GED.
• One year of experience in a similar hotel position.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Hospitality
• Industry: Hospitality