Front Desk Agent

crestline-external; Baton Rouge (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Agent for our DoubleTree Baton Rouge location. This role involves greeting guests, processing check-ins/outs, handling phone inquiries, and ensuring guest satisfaction through accurate information and seamless service.

Ideal candidates will have a High School diploma or GED and at least 1 year of front desk experience in a hotel, plus basic computer skills to navigate hotel systems and record guest details accurately.

Qualifications

• High School Graduation or GED is required.
• 1 year of previous experience in a similar Front Desk role in a hotel is preferred.
• Basic computer skills are required.

Responsibilities

• Assist guests with check-in and check-out.
• Answer department telephone within 3 rings and greet guests professionally.
• Maintain knowledge of hotel features, hours of operation, rates, packages, and promotions.
• Process guest payments and manage back-up information for charges and deposits.
• Coordinate with bell staff for guest assistance and escort.

Skills

Communication skills

Guest service

Phone etiquette

Education

High School Diploma or GED

Job description

Elevate your hospitality career with us at DoubleTree Baton Rouge.

Our Front Desk Agents are ambassadors of exceptional service, providing warm welcomes, seamless check-ins, and personalized experiences that define our hotel’s standard of excellence.

If you have a passion for service, polished communication skills, and a commitment to professionalism, we invite you to apply.

Overview:

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths:

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations

Key Duties & Responsibilities:

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience:

• High School Graduate or General Education Degree (GED).
• Oneyear previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.