Front Desk Agent

Bridges Bay Resort; Arnolds Park (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an upbeat Front Desk Agent to enhance guest experiences at their hotel. This role involves welcoming guests, managing reservations, and ensuring smooth check-in and check-out processes. The ideal candidate will possess strong customer service skills and be proficient in hotel reservation software. Join a dynamic team that values professional growth and offers a range of benefits, including medical insurance and ongoing training. If you're passionate about hospitality and ready to make a difference, this opportunity is perfect for you.

Benefits

Medical and Dental Insurance

PTO

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and Career Development

Qualifications

• Experience in a similar role is essential for this position.
• Strong customer service and communication skills are required.

Responsibilities

• Perform check-in and check-out tasks efficiently.
• Manage reservations and provide information about the hotel.

Skills

Customer service skills

Excellent communication skills

Organizational skills

Education

Experience as a Hotel Front Desk Agent

Experience with hotel reservation software

Tools

OnQ

Opera

Job description

Join to apply for the Front Desk Agent role at Bridges Bay Resort.

Base pay range

$15.00/hr - $15.00/hr

Job Summary

We are looking to add an upbeat Front Desk Agent to our team to manage all aspects of hotel guests' accommodations. You will welcome new guests, issue room keys, manage reservations, and provide information about rooms, rates, and amenities.

Benefits

• Medical and Dental Insurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests and collect necessary information
• Welcome guests upon arrival and assign rooms
• Provide information about the hotel, rooms, rates, and amenities
• Respond to clients’ complaints professionally and promptly
• Coordinate with housekeeping to ensure rooms are ready for guests
• Confirm group reservations and arrange services for VIPs and event attendees
• Upsell additional facilities and services when appropriate
• Maintain records of bookings and payments

Qualifications

• Experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservation software like OnQ or Opera
• Customer service skills
• Excellent communication and organizational skills

About Us

At Regency Hotel Management, hospitality is our core. Since 1965, we have been leaders in maximizing profit and creating asset value for clients. We offer professional guidance and are always looking for motivated individuals to join our growing team. We are an equal opportunity employer, prohibiting discrimination and harassment in accordance with applicable laws.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality