Front Desk Agent

Public Service Institute; Annapolis (MD); Hybrid; USD 54,000 - 82,000; Full time

Benefits offered by this job

Mentor

Benefits plan

Growth opportunities

Job summary

Public Service Institute in Annapolis, MD, is hiring a Front Desk Agent-level role that blends customer service with prioritization and public speaking. The position offers a salary range and mentoring to help grow Conflict Resolution skills within a hybrid team setting.

Ideal candidates bring an Annapolis network or the hustle to build one, plus storytelling instincts to turn data into decisions. You will thrive both independently and as part of a close team, with opportunities to grow

Qualifications

• An Annapolis network or the hustle to build one from scratch.
• Storytelling instincts that turn data into a decision.
• A track record of detail-loving delivery in a hybrid structure.
• The humility to revise strong opinions when the data argues back.
• Hands-on Customer Service experience that survives a whiteboard interview.
• An instinct for prioritization when everything is labeled urgent.
• Ability to thrive both independently and as part of a tight-knit team.

Responsibilities

• Bridge Cross-Functional Collaboration and Public Speaking so neither team works in the dark.
• Balance independent work with effective hybrid team collaboration.
• Write the Public Speaking runbook the next hire wishes they had.
• Identify gaps in current procedures and recommend workable fixes.
• Absorb 1 of context fast and start contributing sooner.
• Make the high-energy call when the data points two different directions.

Skills

Annapolis network

Storytelling with data

Detail-oriented in hybrid

Humility to revise opinions

Customer Service experience

Prioritization under urgency

Independent and team work

Job description

If Prioritization is the thing you reach for before coffee, Public Service Institute's Front Desk Agent opening in Annapolis, MD was written with you in mind. With $54,000 - $82,000 on the table, this junior role rewards 1 years of Public Speaking with autonomy and team-driven growth.

Key Responsibilities

• Bridge Cross-Functional Collaboration and Public Speaking so neither team works in the dark
• Balance independent work with effective hybrid team collaboration
• Write the Public Speaking runbook the next hire wishes they had
• Identify gaps in current procedures and recommend workable fixes
• Absorb 1 of context fast and start contributing sooner
• Make the high-energy call when the data points two different directions

What You'll Bring

• An Annapolis network, or the hustle to build one from scratch
• Storytelling instincts that turn data into a decision
• A track record of detail-loving delivery in a hybrid structure
• The humility to revise strong opinions when the data argues back
• Hands-on Customer Service experience that survives a whiteboard interview
• An instinct for prioritization when everything is labeled urgent
• Ability to thrive both independently and as part of a tight-knit team

Public Service Institute began as a side project in Annapolis and grew into the service-minded platform thousands of general users now rely on. We look out for one another, and burnout is treated as a problem to solve, not a badge to wear.

Yours for the taking: $54,000 - $82,000, a mentor, a benefits plan, and the room to grow your Conflict Resolution and Prioritization side by side.

The Public Service Institute team is scaling in Annapolis, MD, and we are hiring for it now.