Front Desk Agent

One Ocean Resort & Spa; Annapolis (MD); On-site; USD 22,000 - 24,000; Part time

Job summary

One Ocean Resort & Spa in Annapolis, MD is seeking a part-time Front Desk Assistant to greet guests, check them in/out, and assist with reservations and billing. You will handle charges, maintain system knowledge, and support a seamless guest experience.

The role requires strong guest service, teamwork, and the ability to work varied shifts including nights, weekends, and holidays. Knowledge of basic rates, discounts, and cancellation policies is essential.

Qualifications

• High attention to guest experience and courtesy.
• Ability to manage multiple tasks (check-in/out, charges, reservations).
• Comfort with cash handling and basic payments processing.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and efficiently for all transactions.
• Maintain working knowledge of the front office system and daily transactions.
• Handle cash, checks, and credit card information securely.
• Review reservations and block rooms per requests and availability.
• Know hotel rates, discounts, and cancellation procedures.

Skills

Guest service

Cash handling

Reservation system

Front desk

Team player

Tools

Front Office PMS

Job description

58 State Circle, Annapolis, Maryland 21401

Experience 18th-century charm incorporated with 21st-century convenience at our historical inns in Historic Downtown Annapolis, Maryland. Comprised of three historic buildings, our iconic Inns offer a mix of Victorian character and modern lifestyle amenities. Our beautifully restored boutique hotel celebrates a place in American history, and each inn is within walking distance of Chesapeake Bay attractions.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Annapolis Historic Inn-ANN

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Wage Range: $16.00 - $17.50 per hour

Status

Part-time

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