Front Desk Agent

Remington Hospitality; Annapolis (MD); On-site; USD 22,000 - 24,000; Part time

Job summary

Remington Hospitality's Annapolis Historic Inn in Historic Downtown Annapolis is seeking a part-time Front Desk Clerk to warmly greet guests, check them in and out, and assist with pre-registration. You will handle charges and maintain the front desk system, ensuring accuracy and efficiency.

The role requires a strong work ethic, team spirit, ability to work nights and weekends, and the stamina to sit at a desk 6–8 hours.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules, including nights, weekends, and holidays.
• Team player delivering great guest experiences.
• Ability to work in an office environment and operate a computer.

Responsibilities

• Greet guests and check them in and out promptly and professionally; assist with pre-registration and reservation blocking.
• Post charges accurately and promptly; know where to post all charges.
• Maintain working knowledge of Front Office systems and daily transactions.

Skills

Team player

Guest service mindset

Self-initiative

Verbal communication

Written communication

Job description

58 State Circle, Annapolis, Maryland 21401

Experience 18th-century charm incorporated with 21st-century convenience at our historical inns in Historic Downtown Annapolis, Maryland. Comprised of three historic buildings, our iconic Inns offer a mix of Victorian character and modern lifestyle amenities. Our beautifully restored boutique hotel celebrates a place in American history, and each inn is within walking distance of Chesapeake Bay attractions.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Annapolis Historic Inn-ANN

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Wage Range: $16.00 - $17.50 per hour

Status

Part-time

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