Front Desk Agent

Gulph Creek Hotels; Allentown (Lehigh County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to join their vibrant team. This role is pivotal in creating a welcoming atmosphere for guests, ensuring smooth check-ins and check-outs, and providing exceptional customer service. As a Front Desk Agent, you will be responsible for managing reservations, handling cash transactions, and responding to guest inquiries with professionalism and courtesy. If you thrive in a fast-paced environment and enjoy interacting with people, this opportunity offers a chance to grow within a supportive team while enjoying various benefits, including health insurance and paid time off.

Benefits

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Free and Safe City Garage Parking

Qualifications

• High school diploma or equivalent required.
• Experience in customer service and cash handling preferred.

Responsibilities

• Greet and check-in guests while ensuring satisfaction.
• Handle cash transactions and maintain accurate records.
• Respond to guest inquiries and manage reservations.

Skills

Customer Service Skills

Cash Handling

Computer Literacy

Mathematical Aptitude

Communication Skills

Education

High School Diploma or Equivalent

Tools

Computer

Telephone

Fax Machine

Job description

Job Description

TITLE: Front Desk Agent Full Time, Moxy by Marriott Allentown Downtown

• $15/hr.
• Combination of first, mid, and second shifts. Must be Available Weekends. Open availability required.
• MUST PASS CRIMINAL BACKGROUND CHECK
• Free and Safe City Garage Parking
• PTO to use During the First Year
• Marriott Room Discount from Day One

GENERAL PURPOSE

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Essential Duties/Responsibilities

1. Greets and completes established check-in procedures for arriving guests on a daily basis in order to ensure guests are satisfied and in rooms as requested.
2. Facilitates guest departure (check-out) on a daily basis by following established computer procedures in order to close guest accounts and open the room for the next sell.
3. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
4. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
5. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
6. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
7. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
8. Maintains a friendly, cheerful and courteous demeanor at all times.
9. Performs other duties as assigned, requested or deemed necessary by management.

Other Duties/Responsibilities

1. Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.
2. Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.
3. Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.

SUPERVISORY DUTIES - None
Job Qualifications
Knowledge

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Must have stable employment history, and previous experience in dealing face to face with the public. Knowledge of basic customer service skills required. Must be fluent in oral and written English.

Skills

Must be computer literate. Must have vision ability to read written communiques and monochrome computer screen. Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Abilities

Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Education/Formal Training

High School diploma or equivalent.

Material/Equipment Used

Standard office equipment including but not limited to: Telephone, copier, PC, and fax machine.

Environment

Prolonged standing indoors.

Job Type: Full-time
Pay: $15.00 per hour
Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule

• Day shift
• Evening shift