Front Desk Agent

Hyatt Centric Old Town Alexandria; Alexandria (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An innovative establishment is seeking enthusiastic hospitality professionals to join their team as Front Desk Agents. This role is essential in creating memorable experiences for guests through exceptional service and a welcoming atmosphere. You'll have the opportunity to grow within a supportive environment that values your contributions, with potential advancement to management roles through their Management Development Program. If you thrive in a dynamic setting and are passionate about hospitality, this is the perfect chance to plant your roots and flourish in your career!

Benefits

401k

Health/Dental/Vision/Life Insurance

Management Development Program

Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunity

Referral Bonus Program

Onsite Parking

Qualifications

• Prior front desk experience in a luxury hotel is ideal.
• Fluency in English; Spanish language skills are highly desired.

Responsibilities

• Welcome guests and manage their information for a smooth check-in.
• Distribute keys, assign rooms, and answer general inquiries.

Skills

Customer Service

Communication Skills

Fluency in English

People Skills

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Tools

Microsoft Office

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role: Seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agent, you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.

Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience.

Advancement Opportunities and Professional Career Path:

• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment that invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow. YOU could achieve a management opportunity in less than one year! What’s Your More?

TEAM Benefits:

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity
• Referral Bonus Program
• Onsite Parking
• We are conveniently located within walking distance from multiple transportation stations for easy convenience.

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts: With multiple brands and thousands of locations around the world, TEAM members are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities: In this role, you will welcome guests, manage their information, distribute keys, assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.

Requirements:

• Prior front desk experience in a Hyatt brand setting or luxury hotel environment is ideal.
• Must be able to work an open schedule without restrictions (AM/PM/Weekends).
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack).
• Strong communication and listening skills with excellent speaking, reading, and writing ability.
• Fluency in English; additional languages preferred. Spanish language skills are highly desired.
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.