Front Desk Agent

Holiday Inn Express Aiken; Aiken (SC); On-site; USD 17,908 - 18,597; Part time

Benefits offered by this job

Employee discount

Flexible schedule

Paid time off

Professional development assistance

Job summary

Holiday Inn Express Aiken is seeking a Front Desk Agent to deliver exceptional customer service to our guests. You'll be the first point of contact, responsible for accurately checking in and out guests, providing information on hotel services, and managing inquiries.

Successful candidates will demonstrate strong communication skills and the ability to multitask in a fast-paced work environment. This role offers flexibility with part-time or full-time options and benefits including employee discounts and paid time off.

Qualifications

• Previous experience in a similar role preferred.
• Strong problem-solving skills.
• Ability to handle cash transactions accurately.

Responsibilities

• Greet and welcome guests upon arrival.
• Check-in and check-out guests efficiently.
• Handle guest inquiries and complaints promptly.

Skills

Customer service skills

Communication skills

Problem-solving skills

Attention to detail

Job description

Pay: $13.00 - $13.50 per hour

Job description:

About us

Holiday Inn Express & Suites, Aiken SC is a small business in Aiken, SC. We are professional, agile, customer‑centric and our goal is to provide a superior guest experience.

Our work environment includes:

• Modern office setting
• Food provided
• Growth opportunities
• Wellness programs
• Relaxed atmosphere
• On-the-job training
• Company perks
• Flexible working hours
• Safe work environment
• Lively atmosphere

Job Overview

We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast‑paced environment, we would love to hear from you.

Responsibilities

• Greet and welcome guests upon arrival
• Check‑in and check‑out guests efficiently and accurately
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries, requests, and complaints promptly and courteously
• Assist with reservations and room assignments
• Process payments and maintain accurate records
• Maintain a clean and organized front desk area
• Collaborate with other hotel departments to ensure guest satisfaction

Qualifications

• Previous experience in a similar role preferred
• Excellent customer service skills
• Strong communication skills, both verbal and written
• Bilingual/multilingual abilities (preferred, but not required)
• Knowledge of hotel operations and procedures
• Familiarity with phone systems and basic office equipment
• Ability to handle cash transactions accurately
• Strong problem‑solving skills
• Attention to detail and ability to multitask

At our hotel, we value our employees and offer competitive compensation packages. Join our team today and be part of an exciting hospitality environment where you can grow your career. Note: This job description is intended to provide an overview of the responsibilities and qualifications for this position. It is not exhaustive, and additional duties may be assigned as needed.

Job Type

Part‑time / Full Time

Benefits

• Employee discount
• Flexible schedule
• Free parking
• Paid time off
• Professional development assistance

Schedule

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Ability to Commute

• Aiken, SC 29803 (Required)

Work Location

In person