Front Desk Administrator - Vancouver, WA

Mindful Support Services; Vancouver (WA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health, dental, vision coverage

15 PTO days annually

6 paid holidays per year

401(k) with employer matching

Life Insurance

Professional development opportunities

Job summary

Mindful Therapy Group is seeking a full-time in-office front desk role at our Vancouver, WA location. You will provide excellent customer service, greet clients, manage the front desk, schedule appointments, and support providers with administrative tasks.

The position offers benefits such as health coverage, PTO and holidays, and opportunities for professional development; candidates with restaurant or hospitality backgrounds are encouraged to apply.

Qualifications

• Strong work ethic and ownership of your role.
• Ability to multi-task and prioritize.
• Willingness to step into uncomfortable situations with clients and coworkers.
• Motivation to receive feedback and grow.
• Schedule flexibility: Monday–Friday 7:00am–8:00pm with weekends 8:00am–4:00pm.

Responsibilities

• Providing excellent customer service over the phone, in person, and via email.
• Creating a warm and welcoming atmosphere for clients.
• Managing the front desk and helping clients prepare for visits.
• Scheduling client appointments.
• Supporting mental health providers with administrative requests.
• Client insurance benefits verification.

Skills

Customer service

Scheduling

Front desk

Multi-tasking

Communication

Job description

Job Type: full time position and 100% in-office at our Vancouver, WA location. The schedule is Mon-Fri 7am-8pm, rotating Sat & Sun 8am-4pm.

Salary: $19.50 per hour

Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you’ve come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to apply.

About the Company

Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have partnered with over 2,300 providers throughout our 20+ locations, and we are continuing to grow!

About the role

This role is responsible for providing great customer service by completing the day-to-day administrative tasks that keep business running smoothly. Motivated and talented employees will be provided leadership training and advancement opportunities.

Primary responsibilities

• Providing excellent customer service over the phone, in person, and via email
• Creating a warm and welcoming atmosphere for clients
• Managing the front desk by helping clients prepare for their visits
• Scheduling client appointments
• Supporting mental health providers with administrative requests
• Client insurance benefits verification

What you’ll need to be successful

• Strong work ethic and ownership of your role
• Ability to multi-task and prioritize
• Willingness to step into uncomfortable situations with clients, providers and coworkers
• Motivation to receive feedback and continually grow
• Schedule flexibility- we are open Monday-Friday 7:00am-8:00pm and weekends 8am-4pm

We provide our full-time employees with:

• 75% coverage of health, dental, and vision insurance

• Free virtual health plan
• 15 PTO days accrued annually
• 6 paid holidays per year
• 401(k) with employer matching
• Life Insurance
• Professional development training and opportunities for advancement

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.

Job Type: full time position and 100% in-office at our Vancouver, WA location. The schedule is Mon-Fri 7am-8pm, rotating Sat & Sun 8am-4pm.

Salary: $19.50 per hour