Front Desk Administrator Supervisor - Arkansas

wfgrp; Arkansas; On-site; USD 35,000 - 50,000; Full time

Job summary

The Workforce Group, a LEMOINE company, is seeking a Front Desk Administrator Supervisor to oversee lodging operations for personnel during emergency disaster responses. This role requires excellent organizational skills, experience in hospitality or logistics, and the ability to manage a team under pressure. Responsibilities include supervising team members, maintaining accurate lodging records, and ensuring high standards of customer service throughout the deployment.

Ideal candidates will handle fast-paced interactions and be available for irregular hours during missions. This position is based in Arkansas and involves travel to disaster response locations as needed.

Qualifications

• Previous experience in hospitality, customer service, or logistics is preferred.
• Ability to manage interactions and solve lodging-related issues.
• Comfortable working under pressure and irregular hours.

Responsibilities

• Supervise lodging operations and check-in/check-out processes.
• Serve as liaison between field staff and hotel management.
• Maintain accurate records and communicate with hotels.

Skills

Organizational skills

Problem-solving mindset

Customer service

Communication skills

Supervisory skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Digital tracking tools

Job description

Summary

The Workforce Group a LEMOINE company is currently seeking organized, solution-focused individuals to serve as Front Desk Administrator Supervisors in support of our Emergency Response Logistics Support Reservists Cadre Team. In this role, you will be responsible for managing the check‑in and check‑out process of linemen and field staff deployed to assist in disaster recovery operations. Front Desk Administrator Supervisors serve as a critical point of contact for ensuring smooth hotel transitions, resolving rooming issues, and delivering a high standard of service to field personnel. These are seasonal positions and, if activated, will likely require travel on short notice, generally lasting from several days to a few weeks and possibly 30 days or more, depending on the disaster response needs. Ideal candidates for these missions will be available to deploy within 24 to 72 hours of notification.

Location: Disaster Response Locations in Arkansas

Duties and Responsibilities

• Supervise Lodging Specialists and oversee all lodging‑related operations at deployment sites.
• Serve as the primary liaison between field staff, logistics teams, and hotel management.
• Organize and manage hotel check‑in/check‑out processes for deployed personnel.
• Set up and maintain welcoming, organized check‑in stations, including signage and departure reminders.
• Ensure accurate tracking of hotel assignments and occupancy using digital tools or paper rosters.
• Maintain accurate lodging records and ensure real‑time updates of occupancy data.
• Proactively communicate with hotels to confirm reservations and troubleshoot capacity or availability issues.
• Coordinate alternative accommodations when lodging needs exceed hotel capacity.
• Provide leadership, training, and support to lodging team members in the field.
• Escalate complex issues to logistics leadership and ensure timely resolution.
• Maintain professional, responsive service for all personnel and uphold high standards of customer care.
• Assist in administrative reporting and lodging documentation throughout the deployment.
• Perform other job‑related duties as assigned.

Qualifications, Knowledge, Skills, and Abilities

• A high school diploma or equivalent is required.
• Previous experience in hospitality, hotel operations, customer service, or logistics coordination is preferred.
• Prior experience in hotel operations, hospitality, emergency logistics, or supervisory roles is strongly preferred.
• Candidates must be comfortable managing fast‑paced interactions, solving lodging‑related issues, and using technology to maintain accurate records.
• Demonstrated ability to lead teams and manage lodging or logistics operations under pressure.
• Ability to remain professional, courteous, and helpful in high‑demand environments.
• Excellent organizational, communication, and problem‑solving skills.
• Problem‑solving mindset with a focus on providing timely and effective solutions.
• Comfortable working irregular hours, including nights, weekends, and holidays during deployments.
• Proficiency with Microsoft Office and mobile communication tools is preferred.
• Valid driver’s license and reliable transportation is required.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.