Front Desk Administrator - Elliott Bay

Mindful Support Services; Seattle (WA); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO 15 days

Paid holidays

401k matching

Life Insurance

Professional development

Job summary

Mindful Therapy Group seeks a full-time, in-office Front Desk Administrator in Seattle to deliver outstanding customer service and smooth daily operations. You will greet clients, manage appointments, assist mental health providers with administrative tasks, verify insurance benefits, and contribute to a warm, welcoming environment while supporting a growing network of providers.

Hours: Monday–Friday, with Saturday shifts; benefits include health, dental, and vision coverage, 15 PTO days, and 6

Qualifications

• Strong work ethic and ownership of your role.
• Ability to multi-task and prioritize.
• Willingness to step into uncomfortable situations with clients, providers and coworkers.
• Motivation to receive feedback and continually grow.
• Flexibility – we are open Monday-Friday 7:00 am-8:00 pm and Saturday 8:00 am-4:00 pm
• Shifts: Tuesday-Saturday: Saturday 8-4, weekdays variable evening shifts (11-7, 12-8)

Responsibilities

• Providing excellent customer service over the phone, in person, and via email
• Creating a warm and welcoming atmosphere for clients
• Managing the front desk by helping clients prepare for their visits
• Scheduling client appointments
• Supporting mental health providers with administrative requests
• Client insurance benefits verification

Skills

Customer service

Front desk

Multi-tasking

Scheduling

Verifying insurance

Communication

Job description

Job Type: Full-time, 100% in-office at Elliott Bay (Seattle) location

Salary: $22.00 per hour

About the Company

Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have partnered with over 1,800 providers throughout our 16 locations, and we are continuing to grow!

About the Role

This role is responsible for providing great customer service by completing the day-to-day administrative tasks that keep business running smoothly. Motivated and talented employees will be provided leadership training and advancement opportunities.

Responsibilities

• Providing excellent customer service over the phone, in person, and via email
• Creating a warm and welcoming atmosphere for clients
• Managing the front desk by helping clients prepare for their visits
• Scheduling client appointments
• Supporting mental health providers with administrative requests
• Client insurance benefits verification

Qualifications

• Strong work ethic and ownership of your role
• Ability to multi-task and prioritize
• Willingness to step into uncomfortable situations with clients, providers and coworkers
• Motivation to receive feedback and continually grow
• Flexibility – we are open Monday-Friday 7:00 am-8:00 pm and Saturday 8:00 am-4:00 pm
• Shifts: Tuesday-Saturday: Saturday 8-4, weekdays variable evening shifts (11-7, 12-8)

Benefits

• 75% coverage of health, dental, and vision insurance
• 15 PTO days accrued annually
• 6 paid holidays per year
• 401k matching
• Life Insurance
• Professional development training and opportunities for advancement

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.