Front Desk Administrative Assistant

YWCA Northeast Kansas; Topeka (KS); On-site; USD 17,000 - 21,000; Part time

Job summary

YWCA Northeast Kansas is seeking a part-time Front Desk Administrative Assistant to be the first point of contact for visitors and callers. Reporting to the Office Manager, you will provide courteous customer service and perform clerical tasks to support agency programs and operations.

The position requires prior reception experience, excellent communication skills, and a commitment to diversity, equity, and social justice as reflected in the YWCA mission.

Qualifications

• Proven work experience as a Receptionist or Front Office role.
• Excellent communication and interpersonal skills.
• Customer-service oriented mindset.
• Attention to detail and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information responsibly.
• Commitment to the YWCA mission and values, including a strong focus on racial equity and social justice.

Responsibilities

• Answers the telephone and provides information and assistance or routes callers to appropriate staff.
• Checks visitors in to the building following risk management protocols.
• Accepts donations, provides donor with appropriate paperwork, and maintains donations as directed.
• Processes contribution acknowledgment receipts.
• Works in coordination with the Office Manager for office supply inventory and purchases. Processes daily mail.
• Maintains copy room and straightens both the reception area and copy room daily.
• Provides administrative support as requested and available.

Skills

Communication skills

Interpersonal skills

Customer-service oriented

Attention to detail

Confidentiality

Teamwork

Education

High School diploma or GED

Job description

YWCA Northeast Kansas is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all. We provide transformative services in the areas of domestic violence, sexual assault, stalking and human trafficking, Community Violence Interruption, before- and after-school programming, and leadership and inclusion initiatives.

Job Classification:

Non-Exempt, Part-Time

Reporting Relationship:

Office Manager

JOB SUMMARY

Reporting to the Office Manager, the Front Desk Administrative Assistant serves as the first line of communication for all traffic that walks through YWCA Northeast Kansas and fills a crucial role in providing excellent customer service. The Front Desk Administrative Assistant completes clerical and administrative duties to support the goals and objectives of YWCA Northeast Kansas.

RESPONSIBILITIES

Provides job-related support to all departments in the agency by doing the following:

Administrative Support

• Answers the telephone and provides information and assistance or otherwise routes callers to appropriate staff.
• Checks visitors in to the building following appropriate risk management protocols.
• Accepts donations, provides donor with appropriate paperwork, and maintains donations as directed.
• Processes contribution acknowledgment receipts.
• Works in coordination with the Office Manager for office supply inventory and purchases. Processes daily mail.
• Maintains copy room and straightens both the reception area and copy room daily.
• Provides administrative support as requested and available.

Other Position Functions

• Completes all timekeeping records as required by funders.
• Refrains from assuming any duty that is unrelated to and/or interferes with the responsibilities of the position.
• Develops, promotes, and practices teamwork and open communication in all activities.
• Advocates, promotes, and practices cultural sensitivity and responsiveness in day-to-day interactions.
• Other duties as associated by the supervisor and CEO. The job description does not state or imply that these are the only activities to be performed by the employee holding this position.

QUALIFICATIONS

At a minimum, the Front Desk Administrative Assistant have a High School diploma or GED. In addition, the Front Desk Administrative Assistant shall have:

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Excellent communication and interpersonal skills.
• Customer-service oriented mindset.
• Attention to detail and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information responsibly.
• Commitment to the YWCA mission and values, including a strong focus on racial equity and social justice.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Travel Requirements:
  • Minimum travel in local community.
  • Valid driver's license.
  • Transportation.
  • Auto insurance.
• Pass various background checks.

NON DISCRIMINATION

YWCA Northeast Kansas is an equal opportunity employer committed to building an inclusive, equitable, and trauma-informed workplace. We recognize that systemic inequities impact many aspects of society, and we strive to address these through our policies, practices, and organizational culture. We believe that diversity in all its forms strengthens our mission and our work.

We do not discriminate in hiring or employment on the basis of race, color, religion, sex, gender identity or expression, age, national origin, sexual orientation, disability, or any other protected status in accordance with applicable federal, state, and local laws. No question on our application is intended to secure information to be used for such discrimination.

We are also committed to fair hiring practices, including the consideration of qualified applicants with criminal records, in line with applicable laws and our values of second chances and community reintegration.

We strongly encourage applications from individuals of diverse backgrounds - including Black, Indigenous, and People of Color; immigrants and refugees; LGBTQIA+ individuals; people with disabilities; gender-diverse individuals; survivors; and members of other historically underrepresented communities.