Front Desk Administrative Assistant

Results; Saint Paul (MN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

401(k) with company match

Paid time off

Job summary

REMAX Results is seeking a Front Desk Administrative Assistant for our St. Paul - Crocus Hill office. The role is the first touchpoint for clients and visitors, delivering professional, friendly service while coordinating daily front-office tasks and listings support.

The ideal candidate is organized, dependable, and able to handle a fast-paced environment with changing priorities, maintaining confidentiality and a positive office atmosphere.

Qualifications

• Excellent customer service skills and a welcoming demeanor.

Responsibilities

• Serve as the first point of contact for customers, clients, and visitors.
• Answer and direct calls using a multi-line system and relay messages as needed.
• Greet visitors promptly and professionally.
• Address associate questions and office needs with follow-up.
• Schedule property showing requests and enter information into listing systems.
• Maintain listing and client information with confidentiality and accuracy.

Skills

Customer service

Verbal communication

Multi-line phone

Attention to detail

Organizational skills

Teamwork

Confidentiality

MS Office

Tools

MS Office

Job description

Our growth and success are fueled by the ambitious goals we set over 35 years ago—and we’re just getting started. But it’s not just the agents who make this place special—it’s the dedicated staff behind the scenes who power our growth and innovation.

Here, you’ll find a team that values your contributions, supports your development, and celebrates your role in helping our agents thrive. Join us, and be part of a collaborative environment where your work truly matters.

Position:Front Desk Administrative Assistant

Location: St. Paul, MN

Job Id:115

# of Openings:1

REMAX Results is looking for an organized, personable, and proactive Front Desk Administrative Assistant to join our St. Paul - Crocus Hill office. The Front Desk Administrative Assistant serves as the primary point of contact for the office and plays a key role in creating a welcoming, professional, and positive experience for customers, clients, sales associates, and visitors. This position is responsible for managing the day-to-day front office operations, providing exceptional customer service, supporting sales associates and staff, and ensuring office needs are handled efficiently and professionally.

The ideal candidate is friendly, dependable, organized, professional, and comfortable working in a fast-paced environment where priorities can change throughout the day. Regular attendance and punctuality are essential to ensure consistent front desk coverage and service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities include, but are not limited to:

• Serve as the first point of contact for customers, clients, sales associates, vendors, and visitors, providing warm, professional, and helpful experience.
• Answer and direct calls using the RingCentral multi-line telephone system; accurately take and relay messages as needed.
• Greeting and assist visitors and guests promptly and professionally.
• Respond to associate questions, requests, and general office needs, providing appropriate follow-up and assistance.
• Retrieve, document, and follow up on messages received through the office appointment line.
• Communicate effectively and professionally with sales associates, internal staff, clients, vendors, and other external contacts.

Showing & Listing Support

• Schedule and confirm property showing requests and ensure required information and documentation are accurately entered into ShowingTime and other applicable systems.
• Enter new listings into the MLS and complete required steps throughout the listing lifecycle process.
• Make changes and updates to existing MLS listings based on written instructions provided by the listing associate.
• Conduct online research and gather information necessary to accurately complete listing, office, and other business-related records.
• Maintain accuracy, confidentiality, and attention to detail when handling listing and client information.

Office Administration & Support

• Sort and distribute incoming mail and other correspondence in a timely manner.
• Assist with the daily operation and organization of resource rooms, conference rooms, and shared office areas.
• Monitor office equipment and supplies and communicate maintenance or service needs as appropriate.
• Assist sales associates and staff with office equipment and services, including copiers, printers, fax machines, binding equipment, UPS/FedEx services, bulk mail, business reply mail, and related office resources.
• Help maintain a clean, organized, professional, and welcoming front office environment.
• Provide general administrative support to the office and management team as needed.
• Maintain a high level of confidentiality and professionalism when handling company, employee, associate, and client information.
• Perform other duties and special projects as assigned.

KNOWLEDGE, SKILLS & ABILITIES

The successful candidate will demonstrate the following:

• Excellent customer service skills and a genuine desire to assist others.
• Professional, friendly, and approachable demeanor.
• Strong verbal and written communication skills.
• Ability to answer and manage a multi-line telephone system professionally and efficiently.
• Proficiency with computers and the ability to learn and effectively use new software, systems, and technology.
• Strong attention to detail and accuracy, particularly when entering and updating information.
• Ability to prioritize and manage multiple responsibilities in a fast-paced office environment.
• Ability to adapt quickly to changing priorities and adjust pace as business needs require.
• Strong organizational skills and the ability to follow through on commitments and requests.
• Demonstrated reliability, punctuality, dependability, and consistent attendance.
• Ability to exercise sound judgment and use common sense when resolving routine issues or determining when additional assistance is needed.
• Ability to work independently while also contributing positively as part of a team.
• Professional business appearance and demeanor consistent with company standards.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Willingness and ability to learn about the real estate industry, office procedures, and applicable technology.
• Reliable transportation and the ability to travel to or provide coverage at other company offices as needed.
• Commitment to providing dependable, long-term support to the office and team.

WORK ENVIRONMENT & EXPECTATIONS

This is an in-office position where regular attendance and consistent front desk coverage are essential. The Front Desk Administrative Assistant is highly visible to both internal and external customers and is expected to consistently demonstrate professionalism, courtesy, dependability, and a positive attitude.

The position requires frequent interaction with sales associates, customers, clients, vendors, and other visitors, as well as the ability to manage interruptions and competing priorities while maintaining accuracy and a high level of customer service.

COMPENSATION & BENEFITS

REMAX Results offers competitive compensation and a comprehensive benefits package including medical, vision, dental and life insurance (ancillary benefits: short term disability, accident insurance and critical illness insurance), and 401k Savings and Retirement (with company match), Paid Time Off and Paid holidays.

EQUAL EMPLOYMENT OPPORTUNITY

REMAX Results is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace and to hiring individuals who contribute to the strength and diversity of our organization. Employment decisions are based on merit, qualifications, and business needs. We embrace differences, strive to eliminate discrimination and other barriers to opportunity, and are committed to creating a workplace where everyone is valued and treated.