Front Desk/Admin Vestibular Therapy Specialists

Cosmotek College; Bend (OR); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Growth opportunities

Benefits

Job summary

Vestibular Therapy Specialists (VTS) in Bend, OR is seeking an administrative receptionist to join our clinic team. You will greet patients, manage intake forms, schedule appointments, and support clinicians with daily tasks.

The role requires strong customer service, 2+ years in health care administration, and solid EHR/Gmail/Zoom proficiency. This is an in-person, on-site position with growth opportunities and benefits.

Qualifications

• Must be at least 18 years old and have a high school diploma or equivalent.
• Minimum 2 years of administrative/reception experience, preferably in health care.
• Strong interpersonal and customer service skills with professional demeanor.
• Ability to work independently within a dynamic team and manage multiple tasks.

Responsibilities

• Create a welcoming front desk environment for patients.
• Provide information about intake procedures and clinic flow.
• Organize intake forms and new patient documents.
• Assist patients with appointments, check-ins, and provider connections.
• Respond to emails, texts, and phone calls promptly.
• Troubleshoot inquiries and elevate to supervisor when needed.
• Clinic cleaning and tidying; support administrative staff and clinicians.

Skills

Interpersonal skills

Customer service

Attention to detail

Multi-tasking

Professional communication

HIPAA/compliance awareness

Independent working

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

EHR systems

Gmail/Drive/Zoom

Chrome/Firefox/Safari

Job description

Full job description

Vestibular Therapy Specialists (VTS) is a physical therapist owned private practice, located in Bend, OR with a second clinic location in Seattle, WA. We are well respected in the area, known to provide specialized, high-quality care for vestibular (inner ear) conditions. If you are looking to gain experience in specialized physical therapy or want to work in a quality patient focused community, we would love to have you join us!

Responsibilities

The position includes but is not limited to:

• Create a warm, welcoming, inclusive front desk environment for patients
• Provide information and answer general questions regarding the VTS intake procedures and flow of physical therapy clinic
• Organize intake forms and documents of new patients
• Assist patients with making appointments, checking in, and connecting with providers
• Answer emails, texts, and phone calls in a fast-paced environment
• Trouble-shoot and problem solve inquiries, challenging situations and/or complaints, with the attempt to resolve; elevate to supervisor if needed
• Clinic cleaning and tidying responsibilities
• Support administrative staff and clinicians with clinic tasks

Qualifications and skills required

• Must be at least 18 years of age
• Minimum of High school diploma or equivalent.
• Minimum 2 yrs experience in administrative/reception role, preferably in health care setting.
• Interest in Exercise Science, Sports Performance and Fitness preferred
• Excellent interpersonal and customer service skills; ability to interact with others in a positive, constructive, professional manner.
• Ability and/or experience working with sensitive populations.
• Ability to work independently with general training/supervision and as part of a dynamic team.
• Demonstrated experience with attention to detail and ability to prioritize tasks.
• Fluency with Electronic Health Record systems, HIPAA standards, standard office equipment (fax/scanner, phone applications) and programs such as Chrome/Firefox/Safari, Gmail, Drive, Zoom/Google Meet).
• Familiarity with Availity, OneHealthPort, Noridian, and/or Evicore a PLUS!
• Ability to multi-task, stay organized, jump efficiently between tasks.
• Experience or interest in marketing assistance a plus!

Time Commitment

M-Th 9a-2p for training 2-3 weeks.

M-Th 9a-3p, F 9-2 with graduation to M-Th 8a-3p, F 8-2p within 6mo of hire date.

Potential for further growth up to Full-Time (35+ hours) & Benefits.

Clinic is open Monday – Friday, 8am -5pm

Dress code

Professional, neat, and clean at all times. Consider pants, dress tops, closed toed shoes or tennis shoes. Please do not wear perfume/fragrance of any kind, ripped/holed pants, shorts, t-shirts with logos/designs on them, dresses, skirts, sheer clothing, low cut tops, low pants, or sandals.

Experience

• Administrative: 2 years (Required)

Location

• Bend, OR 97702 (Required)

Shift availability

• Day Shift (Required)

Work Location

In person