Front Desk & Admin Specialist

DeKalb County; Decatur (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

DeKalb County is seeking a routine clerical support specialist to serve as the front line for the public and handle a variety of clerical tasks. The role includes greeting visitors, answering calls, processing documents, and providing information on department services.

The position involves data entry, records management, mail handling, and basic office equipment maintenance. High school diploma or GED is required, with prior clerical or customer service experience preferred.

Qualifications

• High school diploma or GED is required.
• Prior clerical or customer service experience preferred.
• Ability to greet visitors and answer calls clearly and professionally.

Responsibilities

• Serves as the receptionist or first point of contact for the public; answers telephone calls and greets visitors; directs callers/visitors to appropriate personnel and records/relays messages.
• Provides clerical support for an assigned department/division and processes documentation within designated timeframes.
• Performs customer service functions; provides information regarding department services, procedures, fees, or issues; responds to routine questions or complaints.
• Processes documentation; enters data into computer systems; logs, tracks, or maintains records; compiles data for reports.
• Performs data entry; scans documents; verifies accuracy and makes corrections; develops databases and reports.
• Receives moneys, records transactions, issues receipts, balances revenues.
• Operates fax machine to send/receive documents and distributes incoming faxes.
• Types/sends e-mail messages; screens incoming emails.
• Processes mail; signs for packages; routes mail and processes postage.
• Copies/distributes forms, reports, and other documents.
• Files documents and maintains organized records.
• Monitors inventory of department supplies; initiates orders for replacements.
• Conducts routine research of files and records as needed.

Skills

Receptionist duties

Customer service

Data entry

Document management

Education

High school diploma or GED

Tools

Fax machine

Email

MS Office

Job description

DeKalb County is seeking a routine clerical support specialist to serve as the front line for the public and handle a variety of clerical tasks. The role includes greeting visitors, answering calls, processing documents, and providing information on department services.

The position involves data entry, records management, mail handling, and basic office equipment maintenance. High school diploma or GED is required, with prior clerical or customer service experience preferred.