Front Desk

Grand Fitness; Salem (VA); On-site; USD 17,908; Part time

Benefits offered by this job

On-Demand Pay

Medical, Dental and Vision insurance

Free Black Card Membership

401(K) Plan Savings

Job summary

A leading fitness franchise in Virginia seeks a part-time Front Desk Sales Associate to provide exceptional customer service to members and guests. Responsibilities include greeting members, resolving concerns, handling memberships, and promoting the Judgement Free Zone® atmosphere. Applicants should have customer service experience and be willing to become CPR/AED certified. The salary is $13.00 per hour, with various employee benefits available.

Qualifications

• 6-12 months of experience in a customer service environment preferred.
• Must be 18 years of age.
• Willing to become CPR/AED Certified.
• Ability to lift up to 50 pounds.

Responsibilities

• Greet members and guests as they enter and exit the club.
• Help promote our Judgement Free Zone® by connecting with members.
• Resolve member concerns and escalate as needed.
• Perform membership related functions such as sign-ups and cancellations.
• Execute retail transactions with accuracy.

Skills

Customer service skills

Basic computer proficiency

Communication skills

Job description

Overview

Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 92+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.

Description

Part-time

Who You Are

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®.

As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience!

Benefits

• On-Demand Pay
• Medical, Dental and Vision insurance (full time employees only)
• Employee perks and discount program
• Free Black Card Membership
• 401(K) Plan Savings plan

As The Front Desk Associate You Will

• Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).

Requirements

What you bring to the table:

• 6-12 months of experience in a customer service environment is preferred
• Must be 18 years of age
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency
• Ability to lift up to 50 pounds
• Ability to walk and stand for prolonged periods of time
• Ability to continuously talk in person or on the phone during shift
• Will occasionally encounter cleaning chemicals during shift

This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.

Salary Description

$13.00 Per Hour