Front Desk Associate

Planet Fitness; Gastonia (NC); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation, Sick Time, and Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan

Tuition Reimbursement

Job summary

Planet Fitness is seeking a Front Desk Associate in Gastonia, NC. This role involves providing exceptional customer service to members and guests while managing membership functions. Candidates should possess a positive attitude and strong communication skills.

Benefits include medical, dental, and vision insurance, vacation time, and a 401(k) retirement plan. Join a team dedicated to enhancing lives in a welcoming fitness environment.

Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED certified.
• Basic computer proficiency.

Responsibilities

• Provide superior customer service to members and guests.
• Perform membership related functions such as sign-ups and cancellations.
• Execute retail transactions and drive sales goals.
• Regularly clean and sanitize exercise equipment and club areas.

Skills

Customer service skills

Communication skills

Reliability

Problem-solving

Job description

Who We Are

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

About the Front Desk Associate Role

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!

Daily Responsibilities

• Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and, when necessary, elevate issues to a Manager.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assess their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
• Ensure restrooms are clean, sanitized, stocked and clutter‑free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety or policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (e.g., dispensers, leaky faucets, fixtures).

About You

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to members, guests, and fellow team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Be a quick study with the ability to apply what you have learned during online and hands‑on training.

About Your Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency.

Physical Demands

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving yourself in different positions, including bending and twisting, to accomplish tasks.

More Reasons to Join Planet Fitness

• Medical, Dental, and Vision Insurance*
• Vacation, Sick Time, and Holiday Pay*
• Free Black Card Membership*
• 401(k) Retirement Savings Plan*
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement*
• Employee perks and discounts*
• Engaging team‑building competitions and social events*
• Please note that certain benefits listed above are for full‑time employees only.

Health and Safety Requirements

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.

E‑Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina, and Alabama.