Front Desk Associate

Planet Fitness; Village of Great Neck (NY); On-site; USD 23,419 - 25,141; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement savings plan

Free Black Card Membership

Job summary

A leading fitness company in Village of Great Neck is seeking a Front Desk Associate. You will provide exceptional customer service, ensuring an inviting Judgement Free Zone experience for all members and guests. Responsibilities include greeting members, managing inquiries, and performing administrative tasks related to memberships. The ideal candidate has strong communication skills, a positive attitude, and experience in a customer service environment. Competitive pay and benefits are offered.

Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be willing to become CPR/AED Certified.
• Good communication skills are essential.

Responsibilities

• Greet members and guests, assist with questions or concerns.
• Promote the Judgement Free Zone and support members.
• Answer phones and assist callers with inquiries.

Skills

Customer service

Strong communication skills

Positive attitude

Ability to motivate others

Education

18 years of age or older

Basic computer proficiency

Job description

Overview

Planet Fitness provides a high-quality fitness experience in a welcoming, judgement free environment. We are one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing.

Joining the PF family means being part of a company with an established culture and values, a supportive team, and a focus on bettering the health and wellbeing of the community in an environment where everyone belongs. It means having fun at work while creating member experiences that exceed expectations and being part of a brand you can be proud of.

Who You Are

All of our Team Members at Planet Fitness share one thing in common – a passion for our brand and a desire to make our members feel welcome in our Judgement Free Zone®.

Characteristics that will make you a perfect match for our Front Desk Associate:

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands-on training.

Front Desk Associate Responsibilities

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience.

Daily responsibilities for the Front Desk Associate include:

• Greet members/guests as they enter and exit the club; assist them with questions or concerns as they check in.
• Promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances and transferring memberships.
• Conduct prospective member calls and tours to assess membership needs.
• Execute retail transactions accurately and drive sales goals.
• Regularly perform cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
• Ensure restrooms are clean, sanitized, stocked and clutter-free by following the routine cleaning schedule.
• Conduct frequent comprehensive walks of all club areas; promptly address safety/policy issues and cleanliness concerns.
• Address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures).

Compensation & Benefits

• The hourly pay range for this position is $17.00 to $18.25. Planet Fitness reserves the right to pay above or below the posted range based on factors unrelated to a person’s protected class.
• Comprehensive benefits including medical, dental, and vision insurance; short-term and long-term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts; vacation, sick and holiday pay; and a free Black Card Membership. Certain benefits are offered to full-time employees only.

Qualifications

• 6-12 months of experience in a customer service environment is preferred
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Physical Demands

• Continual standing and moving throughout the club to accomplish tasks during shift
• Continual communication in person or on the phone to exchange information during shift
• Must be able to lift up to 75 pounds
• Will encounter toxic chemicals during shift
• Frequent cleaning and sanitizing of equipment and facilities
• Moving self in different positions, including bending and twisting, to accomplish tasks

Health and Safety

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.